Benefits/Perks
- Flexible Scheduling
- Competitive Compensation
- Employee Discount
- PTO
- Paid Holidays
- Retirement
Job Summary
We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our Spa, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.
The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!
Responsibilities
- Greet every guest with a smile
- Assist guests with the registration process
- Answer phone calls and take messages accurately
- Anticipate the needs of guests and build rapport
- Respond to guest concerns and resolve them appropriately, escalating to management when necessary
- Maintain accurate records of registration and payment information
- Ensure compliance with health and quality standards
Qualifications
- High School Diploma/GED required
- Knowledge of front desk operations and procedures not required
- Proficient in English; knowledge of other languages is a plus
- Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- Ability to demonstrate genuine care for customers and employees
WHY CHOOSE US?
Healing Touch Spa helps men and women who value a “wellness-oriented” lifestyle reap the benefits of consistent self-care. We provide education, specialty techniques, innovative treatments, and a relaxing and luxurious atmosphere unlike any other in Southern Minnesota.Since the day Healing Touch Spa was founded in 1987, we have never compromised our mission to provide “Pampering with Substance”. We pay attention to every detail, providing every client with the highest quality service – in every department.
Dear Energetic, Empathetic, Massage Professional, Esthetician or Guest Services Specialist;
We are a busy team that is mindful of our energy level and taking care of ourselves so that we offer the best to our clients. Keeping a healthy balance between our work and personal lives is an important value for us. We take our calling very seriously.
We love cinnamon rolls, yoga, laughing, dancing, and sometimes just being silly! Monthly education is part of our culture and training in a new technique is offered to our therapists every year. We believe in our growth as a team. We take care of OUR clients, we don’t have a “I, me, mine” attitude – we think about “our, us, we”.
If your desire is to be the very best at what you do, if you don’t shy away from being challenged each and every day to be your very best, then it’s obvious that a divine force has brought us together. We might be made for each other!
Salary :
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