Guest Service Supervisor

Description

As a Hotel Front Desk Supervisor, you will represent the hotel to guests throughout their stay, ensuring superior customer care. 

You will support front desk agents, manage guest check-ins and check-outs, and handle special requests to ensure a pleasant stay.

We are looking for an individual that is flexible and can work schedules including mornings, afternoons, and evenings.

Key Responsibilities:

• Guest Services: Register guests, assign rooms, and accommodate special requests.
• Reservations: Handle same-day and future reservations, and understand cancellation procedures.
• Coordination: Update room status with housekeeping and coordinate maintenance with engineering.
• Sales: Use persuasive techniques to sell rooms and promote hotel services.
• Daily Operations: Stay informed about daily activities and meetings in the hotel.
• Issue Resolution: Manage and resolve guest complaints professionally.
• Financial Transactions: Process check-outs and handle monetary transactions securely.
• Staff Management: Oversee front desk agents, assist with scheduling, and train new employees.
• Policy Adherence: Ensure all front desk policies and procedures are followed.
• Maintenance: Keep the lobby and front desk area clean and organized.
• Reporting: Compile and distribute reports to management and relevant staff.
• Safety: Report maintenance, security, or safety issues promptly.

Qualifications:

• Previous hotel-related experience preferred.
• Strong communication skills with the public, hotel staff, and management.
• Knowledge of local areas and events.
• Understanding of credit, check cashing, and cash handling policies.
• Ability to learn and adhere to safety and emergency procedures.
• Proficiency with front office equipment and telephone etiquette.
• Flexible schedule availability, including weekends and holidays.
• Effective problem-solving skills with staff.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance