Guest Service Supervisor

Description

Summary of Duties:

Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations. Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of my employment. Adhere to all work rules, policies & procedures, and safety standards.

Position Purpose:

To assist by providing daily oversight to ensure accurate, efficient accounting activities in the Cage & Vault in accordance with all applicable laws, rules and regulations, internal controls, and established policies. 

Knowledge, Skills, and Abilities:

• Observe and monitor the activities of the Cage & Vault operations. 
• Assist with hiring, training, scheduling, and developing personnel to ensure adequate staffing levels to meet the needs of the Casino. 
• Maintain an accurate and current record of inventory of cash and other items of cash value in the vault. 
• Ensure an adequate currency and chip inventory to meet the daily needs of the cage operation.  
• Ensure all equipment is maintained and venders are notified of challenges in a timely manner. 
• Safeguard casino bankroll and chip inventory. 
• Prepare bank deposits and maintain adequate denominations of funds at all times.
• Create, implement, and assess training programs. Review daily cash receipts and disbursements through the Cage & Vault to ensure adequate funding levels at all times.
• Receipt in and verify all cash turned in by operating departments. 
• Perform the duties of the Cage Cashier or Vault Clerk when necessary. 
• Ensure compliance with MICS, Title 31, Tribal Gaming regulations, internal controls, policies and procedures, and tip reporting procedures. 

Requirements

Education/Qualifications:

• Must be at least 18 years old. 
• High school diploma or equivalent. 
• Computer skills required. 
• One year previous experience in guest services operations at a casino.
• Previous supervisory experience preferred. 

Licensing:

• Must be able to obtain and maintain the required Gaming License

Work Requirements:

Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature. 

Acknowledgement:

I have read and understand the above job description. This job description is intended to describe the general nature and level of work being performed and not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. I assert that I am able to perform the essential duties, meet the physical requirements of this position, and satisfy the expectation for regular attendance.