Guest Service Supervisor

The Guest Service Supervisor at Holiday Inn Boston Cambridge Area will be responsible for overseeing the front desk operations, ensuring excellent customer service, and maintaining guest satisfaction.

Responsibilities:

• Supervise front desk staff and ensure smooth operations


• Manage guest check-ins and check-outs


• Handle guest inquiries and complaints in a professional manner


• Train new employees on hotel policies and procedures

Requirements:

• Minimum of (2) years hotel/resort experience preferred


• Minimum of (1) year of supervisor role experience preferred


• Excellent communication and interpersonal skills


• Ability to multitask and work in a fast-paced environment


• Knowledge of hotel system Opera


• High School Diploma or equivalent required. 

Benefits:

• $22.00 per hour paid bi-weekly


• Medical, Dental, Vision and 401(k)


• Paid personal time and vacation  


• Employee discounts


• Free parking 

About the Company:

Holiday Inn Boston Cambridge Area is a well-known hotel located in Somerville, MA. We pride ourselves on providing exceptional guest experiences and creating a positive work environment for our employees.