Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. The Elevate Entertainment Group portfolio of brands includes EVO Cinemas, EVO Entertainment, and Elevate Rewards. The organization offers a broad slate of activities including movies, bowling, games, and private event hosting. Guests can enjoy refined food and beverages from their scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun.
Position Summary
The Guest Services Cast Member is a cross-trained front-of-house role responsible for delivering exceptional guest experiences across the venue. This position supports box office, bowling, arcade, and attraction operations while maintaining safety, cleanliness, and hospitality standards.
Key Responsibilities
Greet guests and provide friendly, knowledgeable service
Assist with movies, bowling lanes, games, attractions, and promotions
Operate POS system to process ticket sales, lane rentals, merchandise, and game card transactions
Sell, activate, and reload game cards; follow proper cash handling procedures
Assist with lane assignments, shoe rentals, and scoring systems
Maintain cleanliness of lobby, bowling lanes, arcade, restrooms, and guest areas
Support special events, parties, and promotions
Complete opening, closing, and side-work duties
Uphold all safety and brand standards
Qualifications
Friendly, guest-focused attitude
Comfortable handling transactions and working in a fast-paced environment
Strong communication and teamwork skills
Available to work nights, weekends, and holidays
Must be at least 16 years of age (18+ for certain responsibilities)
Benefits
Competitive pay and growth opportunities
Cast Member perks – discounts on Movies, Attractions, and Food & Beverage
Elevate Entertainment Group is an Equal Opportunity Employer.
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