Guest Services / 30-35 hours per week

Responsible for daily operations of the Front Desk providing attentive and courteous service to all members and guests of Bentwater Yacht & Country Club.

Duties and tasks:

• Answer telephones and route calls to appropriate departments.


• Distribute faxes to appropriate persons, departments or members.


• Receive and deliver messages for members, guests and other employees.


• Copy and/or fax items for members, guests and other departments.


• Confirm reservations for: Villas, Bridge & Canasta, Special Events, Country Club Dining and Yacht Club Dining.


• Confirm all reservations with members.


• Responsible for checking guests in and out of Villas.


• Receive payments for stays in Villas and member statements.


• Maintain Villa occupancy report.


• Complete daily night audit reports.


• Maintain supply of guest check-in packages.


• Responsible for folding, stuffing and mailing monthly member statements.


• Post and mail all outgoing mail for both club and member.


• Dispatch maintenance, housekeeping and other departments to areas as needed.


• Provide information on activities and special events to members and guests.


• Distribute office supplies for all departments.


• Complete miscellaneous typing and projects for other departments.


• Prepare labels for mailings.


• POS charges in membership billing.


• Assist members and guests with special needs/requests in the Villas.


• Other duties as assigned by the Clubhouse Manager and Front Desk Supervisor.