Guest Services Agent

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities:

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information


• Bookkeeping: keep accurate records of all hotel guest account information


• Work with the housekeeping staff to ensure rooms are ready for new guests


• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests


• Mitigate customer complaints as needed

Qualifications:

• High school diploma, GED, or equivalent


• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred


• Has experience answering telephone calls and troubleshooting stressful situations


• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills


• Working knowledge of Microsoft Office and reservation management systems