Guest Services Agent

Job Description:

Are you up passionate about supporting Guest? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with Guest and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our Guests, explore this opportunity! It may be everything you've been looking for.

Perks and Benefits: 
When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $18, $44, or $112 per pay our PPO, HSA, and HMO have you covered.  In addition, we offer: 

• 3 weeks PTO 
• Annual education allowance of up to $1,000 
• Referral program 
• Free Onsite Parking or Commuting Support
• Residential housing discount after 1 year of continuous employment 
• Friends and family rates for our Hotel Properties throughout the company 

What You Will Do:

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices. 
• Ensures an efficient reception experience for guests, including check in/out, and complete audit procedures.
• Communicates with Guest Service Manager any relevant feedback from guests and/or other departments.
• Handles telephone reservations and changes with prompt courtesy, applying the hotel’s selling strategy and thorough understanding of the offerings and segmenting, to increase revenue and maximize profit.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Coordinates the storage room by storing and retrieving guest luggage and packages.
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Valet Parking, and lobby coverage.
• Provides basic trouble-shooting support for in-room services such as Internet, TV, movies, and internet service.
• Works closely with Valet Parking Staff to ensure smooth handling of guest vehicles, luggage (if applicable), deliveries and special requests.
• Performs other duties are required.

What You Bring

• High School Degree or equivalent

• College Courses in Hospitality Management or related field, preferred

• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows

• Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints  

• Excellent oral and written communication skills

• Ability to work in very high paced work environment and excellent interpersonal skills

• Must be professional, team-oriented and possess good work ethics

• Excellent organizational and time management skills

• Attention to detail and ability to work on multiple projects simultaneously

• Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups

• Must have a flexible schedule with the ability to work weekends, holiday and/or overnight 

Salary Range:

$23-$24

About The Company:

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.