Guest Services Agent

Guest Services Agent – I Hotel & Conference Center (Champaign, IL)

Full-Time & Part-Time | On-Site | AAA Four-Diamond Property

Join the award-winning I Hotel & Illinois Conference Center, Champaign-Urbana’s premier AAA Four-Diamond

hotel featuring 125+ luxury rooms and 70,000 sq. ft. of high-end event and conference space. If you are

passionate about hospitality, love creating memorable guest experiences, and thrive in a fast-paced

environment, we want you on our team!

Why You’ll Love Working with Us

• Work in a beautiful, contemporary, wellness-focused environment

• Be part of a supportive team that values professionalism and positivity

• Grow your hospitality career with hands-on experience in a Four-Diamond property

• Enjoy meaningful guest interaction every day

What You’ll Do

As a Guest Services Agent, you will be the welcoming face of our hotel and a central point of connection

for guests, visitors, and community partners. Responsibilities include:

• Providing friendly, sincere hospitality to every guest

• Checking guests in/out with accuracy and efficiency

• Responding to guest, community, and university-related inquiries

• Assisting with crisis or urgent guest needs professionally and calmly

• Conducting property tours

• Coordinating guest services such as shuttle rides, package delivery, and special requests

• Supporting a superior level of cleanliness and presentation across the facility

What We’re Looking For

• Exceptional customer service skills and a sincere desire to help others

• Strong organizational and time-management abilities

• Positive energy and a team-first mindset

• Ability to excel in a fast-paced, high-volume environment

• Excellent verbal communication skills

• Strong work ethic, attention to detail, and reliability

• Flexibility to work weekdays and weekends

• Competence with basic computer programs

• Valid driver’s license and good driving record (required)

• Knowledge of Champaign-Urbana is a plus

• Physical ability to perform occasional light labor

• Previous hotel experience is welcome but not required

About the I Hotel & Illinois Conference Center

Located just south of the State Farm Center at 1900 S. First Street, Champaign, IL, the I Hotel &

Conference Center blends art, nature, and wellness to create an exceptional guest experience. Join a

team committed to excellence in every detail.

How to Apply

If you’re enthusiastic, guest-focused, and ready to grow in a luxury hospitality environment, we’d love to

meet you. Apply today to become a Guest Services Agent!

Please do not call or visit the property to inquire about application status

Work schedule

• 8 hour shift
• Weekend availability
• Monday to Friday
• Day shift
• Night shift
• Overtime
• Other

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• 401(k)
• Referral program
• Paid training