Guest Services Agent (PBX Operator)

Responsibilities:

• Participate regularly in departmental and company meetings


• Greet guests immediately with a friendly and sincere welcome.


• Answer phones within 3 rings while following the company phone script.


• Accurately take messages for guest and initiate actions as needed.


• Accurately check guests in and out of the hotel and RV park by following company procedure standards.


• Ensure proper ID and a form of payment is obtained during guest check in.


• Select a room in accordance with hotel availability and guests’ request.


• Create and update guest reservations upon request based on hotel and RV park availability.


• Ensure to complete daily reports, audit and checklists in a timely manner.


• Conduct wake up calls and schedule as needed


• Send and receive faxes.


• Complete a daily bucket check.


• Assist with guest service calls, requests, and complaints by directing them to Hotel leadership or other departments as needed.


• Must be friendly and courteous at all times


• Able to satisfactorily complete assignable work tasks requested by the departmental leaders


• Must proactively prioritize needs and effectively manage resources


• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party


• Ensure customer service standards are met and retained


• Be able to complete group check-ins and billing in a timely manner.

Qualifications: 

• High school diploma or equivalent required.


• Experience with hotel operating systems preferred.


• Previous experience with computers is preferred.


• Hotel Experience preferred.


• Must be able to work Weekends and Holidays

Work Environment and Physical Demands

• The hospitality industry is a 24 Hour 365-day operation.


• This position will primarily be indoors under controlled temperatures.


• Occasional exposure to outdoor climates


• Occasional: standing, walking, lifting up to 30 pounds


• Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands


• Speech and Vision abilities are required.

Target Salary Range: $17.00