Guest Services Agent | The Normandy Hotel | Modus by PM Hotel Group

We’re looking for a Guest Services Agent who is a hard-working, friendly, charismatic person who wants to personalize the guest experience.  The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team and will report to the Guest Services Manager. This is a non-exempt position. Pay rate: $21/hour

Meet The Normandy Hotel!

The Normandy Hotel sits just off Connecticut Avenue, tucked among the stately embassies of peaceful Kalorama, with the bistros and boutiques of DuPont Circle neighborhood just around the corner. The eclectic cuisine and independent shops of Adams Morgan are just a short jaunt away, and when it’s time to return, The Normandy feels like coming home. Welcoming, attentive, and personalized service is the hallmark of The Normandy. We are a breath of fresh air, where guests feel they can unwind on the breezy courtyard patio or curl up with a book in our sun-drenched breakfast room.

Who We Are

• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 9 years.


• Passionate – about hospitality and fostering an environment where associates will thrive.


• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.


• Unique -  we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.


• Innovators – we are a lifestyle hotel management company that is constantly evolving.  We are open minded individuals who embrace change.


• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.


• A company that has a culture of promoting from within.

What You'll Do

• Provide exceptional personalized customer service and experiences to guests


• Live like a local. Have and share your knowledge of the neighborhood and city


• Think on your feet, use good judgement and problem solve in a fast paced environment


• Provide support to front office leaders and entire hotel team.


• Create a warm and welcome atmosphere


• Assist in valet parking guest cars 


• Assist Food & Beverage service, including an evening wine hour 

What You Bring to the Table

• Exceptional communication skills both verbal and written


• Knowledgeable in Microsoft Office


• Open availability required. Must be prepared to work various shifts (7am-3pm, 3pm-11pm, weekdays, weekends and holidays).


• Bachelor degree or currently pursuing (preferred)

What's In It For You

• Generous health, dental and vision insurance, plus 401K, all available on day 1!


• Access to free virtual fitness classes and discounted in-person memberships.


• Gifted PTO on Day 1 + paid holidays


• Paid Parental Leave


• Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables (Our Core Values)

• SERVE OTHERS


• LIVE 360


• BUILD A POSITIVE TEAM


• COMMUNICATE


• BE WILDLY PASSIONATE


• TAKE OWNERSHIP 


• LEAN + INNOVATE


• EMBRACE CHANGE 

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

This position is non-exempt and will require standing and moving at least 75% of the time.