Guest Services Associate

Seronda Networks is Hiring: Guest Services Associate (On-site)

About Us: At Seronda Networks, we offer more than just cutting-edge solutions. We provide a place for professional growth, where you can be part of a passionate team in an environment that values your contribution. Join us as we continue transforming ideas into realities and building an exciting future together.

Location: San Antonio, TX 

Working Hours: Monday to Friday

Salary Range: $37,500 - $43,500 per year

Position Overview:  We are seeking a highly motivated and customer-oriented Guest Services Associate to join our dynamic team. In this role, you will be the face of our establishment, providing exceptional service to our guests and ensuring that their experience exceeds expectations. The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and a strong commitment to customer satisfaction. 

Responsibilities:

• Greet and welcome guests upon arrival, ensuring a positive first impression.


• Assist guests with check-in and check-out procedures efficiently and accurately.


• Manage reservations, including booking, modifying, and canceling as needed.


• Answer guest inquiries regarding hotel facilities, services, and local attractions.


• Handle and resolve guest complaints or issues in a professional manner.


• Maintain knowledge of hotel policies, procedures, and services to provide accurate information to guests

Qualifications:

• High school diploma or equivalent; additional hospitality training is a plus.


• Proven experience in a customer service or hospitality role preferred.


• Excellent verbal and written communication skills.


• Strong interpersonal skills with the ability to build rapport with guests and coworkers.


• Ability to work in a fast-paced environment and handle multiple tasks efficiently.


• Proficient in using computer systems and software related to reservations and guest management.

Benefits:

• Competitive annual salary with room for growth and development.


• Comprehensive health, dental, and vision insurance plans.


• 401(k) retirement savings plan with employer match.


• Paid time off and company holidays.


• Ongoing training and professional development opportunities.


• Collaborative and friendly work environment.

If you’re detail-oriented, reliable, and ready to contribute to a growing company, apply today to become a part of Seronda Networks as a Guest Services Associate ! Join us in making an impact and shaping the future of technology.

Seronda Networks is an equal opportunity employer committed to diversity and inclusion.