Guest Services Attendant (Bellperson / Doorperson)

Description

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

Corinthia Hotels has announced a management agreement with the Reuben Brothers to operate the former The Surrey Hotel, located on Manhattan’s Upper East Side. The famed property will undergo an extensive renovation and is slated to open in 2024.

The Surrey, a Corinthia Hotel is seeking to recruit a Guest Service Attendant for the front service of The Surrey, A Corinthia Hotel. The Guest Service Attendant plays an important role to ensure the smooth check in and checkout of guests and to maintain and exceed The Surrey, A Corinthia Hotel standards. The Guest Service Attendant will also assist in achieving goals and targets set, while maintaining and building on the reputation of the Hotel. 

Summary of Responsibilities

• Supports the hotel operation in times of demand.
• Maintains effective communication within the department and ensure that the Front Office Managers are kept well informed of any problems/queries that have arisen.
• Liaises with other departments to ensure good communication and offer support.
• Check in and checkout within the Hotel specific requirements
• Takes a proactive approach to the door activities, anticipating potential opportunities i.e. jogging suggestions/directions. 
• Greets and maintains an excellent working relationship with guests/clients and colleagues. 
• Ensure the management of guest luggage (arrival/departure and storage) is recorded with the appropriate labelling. 
• Ensure appropriate reception of guests on arrival by limousine at hotel entrance is carried out. 
• Maintains a good working relationship with local taxi drivers. 
• Ensure a high level of local knowledge with regards to nearby streets, attractions, shops, amenities etc. 

Requirements

• Minimum 3 years within hospitality.
• Written and verbal fluency in English. Fluency in another language an advantage.
• Knowledge of property management systems (e.g. Micros/Fidelio, Opera, toast, etc.).
• Degree/Diploma in Hospitality Management or Tourism (desirable).