Guest Services (Control Office)

Company : Rochester Convention Center Management Corp

Job Type : Full Time

Rochester, Usa

Number of Applicants

000+

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Guest Services (Control Office)

Description

JOSEPH A. FLOREANO

ROCHESTER RIVERSIDE CONVENTION CENTER

JOB DESCRIPTION

Department: Operations

Position: Guest Services (Control Office)

General Description:

The Guest Services personnel are responsible for the day to day operations of the control office. Emphasis on a variety of communication means to interface with staff and patrons. Monitoring of specific building automated systems and enforcement of specific building policies and procedures as directed by management. Position reports directly to the Event Coordinator.

Typical Work Routine Includes but Not Limited To:

1. Works as scheduled in proper uniform and nametag.

2. Answers and directs a variety of incoming and internal phone calls according to established building salutation.

3. Distribution and recording of all building portable radios, keys and first aid equipment.

4. Responsible for daily opening and closing of facility, including all lighting, doors, skyway system, etc.

5. Supervision and coordination of any part-time special event personnel or EMT personnel on duty.

6. Monitors closed circuit television video recording systems; and logs/reports any inconsistencies with normal building routine.

7. Working knowledge of Johnson Controls building automation systems (HVAC, fire and security). Ability to recognize disruptions in system and notify the appropriate personnel.

8. Ability to follow established procedures with regards to emergency situation, i.e. fire, bomb threat, medical, etc.

9. Keeps written daily logs and reports in the areas of Lost and Found, property damage, theft and incidents involving staff.

10. Scheduling requires Guest Service personnel to be flexible in off-shift availability.

11. Individual is responsible to work inside and outside the facility with exposure to inclement weather and in unpredictable crisis situations.

12. Individual may be required to work off-site.

13. Additional duties as designated by Management.

Additional Responsibilities:

1. Guest Service personnel shall be knowledgeable in all administrative procedures established by The Center.

2. Thorough working knowledge of the Center’s Johnson Controls automated systems of HVAC, fire, security, CCTV, alarms, computer programs and EVAC.

3. The individual shall be prepared to interact with unit head personnel and shall be able to interface with security and safety programs with an attitude of responsibility toward the public image of the Center.

4. Maintain a low profile with a courteous and polite demeanor.

Requirements

Qualifications:

· High School diploma or equivalent.

· Excellent verbal and written communication skills.

· Experience in dealing with the public under normal and abnormal conditions and in working under emergency conditions.

· Two (2) years’ experience in customer service.

· Ability to work independently.

Original job Guest Services (Control Office) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Guest Services Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Guest Services Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Guest Services (Control Office)

Job Description - Guest Services (Control Office)

Similar Guest Services Jobs in the US

Mobile Apps