Guest Services Coordinator

Description

As a member of the Guest Services team you will serve camp guests by providing quality service and hospitality that meet guests’ needs. Routinely ensures that strong customer service procedures are in place and executed consistently.  

• Be the first point of contact for incoming general emails, phone calls, and onsite guests.
• Greet walk-in guests, visitors, and vendors. 
• Manages and oversees various registration processes and the appropriate training of Guest Services personnel on such including managing summer and winter camp registration and check-in process, camper housing coordination, and other reporting responsibilities to  various Timber-lee departments. 
• Assists with Guest Services needs related to coordinating or  communicating guest schedules and communicating internally and externally the guest group needs (housing, arrival time, special requests, etc.). 
• Greet, guide, and direct guests and groups upon arrival and  throughout their stay at camp. 
• Assists with guest group hosting as needed that includes checking in with groups throughout their stay, facility readiness including lights, heat, set-up, AV equipment, etc. 
• Routinely check facilities during group visits and follow opening and shut down procedures at the beginning and end of camp events. 
• Assist Guest Services department with registration, camp communication, emergency action plans, and other tasks as needed.
• Assist in facilitating instructional times as needed
• Assist with onsite promotion opportunities, events, and other duties as assigned

Requirements

 Spiritual

• Is a professing Christian, committed to a Christian lifestyle in keeping with the biblical model
• Strives to demonstrate the Christian lifestyle in thought, attitude, actions, and behavior; strives to model a personal faith in Jesus Christ by exhibiting the Fruit of the Spirit 
• Is committed to the truths found in Timber-lee Ministries’ Statement of Faith; supports Mission Statement and Core Values
• Exhibits a sincere love for the Lord and desires to see people come to know Him personally and grow in their faith
• Is able to share the gospel with others; is able to pray with others

Organizational

• Is in agreement with, and supports, Timber-lee Ministries’ philosophy and policies
• Demonstrates excellent work ethic and excels at providing quality guest experiences
• Has excellent communication skills and the ability to teach and lead others
• Understands and exhibits behaviors and skills needed to function and be accountable in a team environment
• Passion for people, learning new things; has a sense of adventure

Positional

• High School Diploma or equivalent preferred
• Proven exceptional customer service experience.
• Excellent oral, written, and interpersonal communication skills to enhance public relations.
• Experience working with databases preferred. Proficient in Microsoft Office/Google Suite.
• Ability to establish goals and ensure the quality and completion of work assignments.
• Ability to add subtract, multiply, divide in all units of measure and calculate figures such as discounts and percentages.
• Ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail
• Able to lift and move up to 30 pounds and traverse multi-terrain in all seasons.
• Able to regularly work evenings and weekends.