Guest Services Coordinator

Overview

Job Duties

• Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)


• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)


• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)


• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)


• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.


• Assist with accepting guest reservations in person and via phone


• Ensure office supplies are sufficiently stocked and prepare supply orders as needed


• Assist with planning and coordinating guest and resident relations events and activities within the resort


• Assist with the preparation of marketing materials


• Make collection calls for site rental payments as directed; submit bad debt files to collections


• Process resident move-ins and move-outs


• Complete and maintain resort records, reports, and files


• Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner


• Obtain approvals on prospective resident applications; track all approvals and denials


• Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications


• Review and code invoices and other payables & submit to manager approval


• Other duties as assigned


• Check guests in and out for their reservations


• Greet and establish rapport with guests, current and prospective residents


• Field resort comments, suggestions, and complaints to resort leadership


• Maintain petty cash fund

Requirements

• High School Diploma or GED (Required)


• 2 years in administrative experience (Required)


• 6 months in previous experience using property management and/or reservation systems (Preferred)


• 6 months in hotel or resort front desk experience (Preferred)


• Strong customer service skills


• Excellent telephone skills


• Good problem solving skills


• Professional appearance


• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner


• Must have a valid driver's license