Guest Services Coordinator, Portland Houses

Portland Houses - Guest Services Coordinator (30hrs)

Location: Ronald McDonald House Charities East House, 2620 N. Commercial Ave. Portland, OR AND South Waterfront House

Schedule: Up to 30hrs/week. Closing shifts needed (until 10pm), weekdays and weekends 

Our Organization

Ronald McDonald House Charities (RMHC) of Oregon & SW Washington is an Oregon-based non-profit organization, aligned with 260 other independent RMHC chapters around the globe, by a common purpose – to care for families with children who are ill or injured and a shared vision – a world where every family has what they need to ensure the best health outcomes for their children. Our 50+ staff members and $9 Million budget are wholly focused on meeting our mission to provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare. We lead with compassion. We are deeply respectful. We act with integrity. We are firmly committed. Join us.

The Role

Guest House Coordinators provide front-line service and support to guests who are staying both of our Portland Ronald McDonald Houses: the East Portland House and the South Waterfront House. Our Coordinators work on a team to provide unparalleled compassionate hospitality in our community-supported “home away from home” – checking in and checking out families, working alongside community volunteers, and helping to provide meals and enrichment programs for families with seriously ill children. 

Primary Duties and Responsibilities Include: 

• Providing a first point of contact for guest needs at      check-in, check-out, and throughout their stay. 
• Connecting guests to community spaces and in-house      programs and supporting these      activities by distributing toys and welcome bags, overseeing in-house      events, supporting volunteer meal groups, and more. 
• Ensuring family resources are available and stocked and communal spaces remain clean and organized      (in partnership with the housekeeping team).
• Welcoming and coordinating individual and group      volunteers
• Supporting the Meals from the Heart program by working with volunteer meal groups and      maintaining a stocked pantry and Grab ‘n Go food counter

Work Environment: 

Most work is conducted in an office environment. Attendance at events may be indoors or outdoors, possibly in hot or wet weather. In conjunction with certain events, employee may be required to lift packages (up to approximately 30 pounds) and stand for long periods of time. 

Experience Required: At least one year of employment experience is required, preferably in a customer service, social service, healthcare, childcare, or hospitality setting. Skills Required: 

• Enthusiastic and outgoing with excellent customer service skills 
• Confidence, sensitivity and diplomacy to interact and collaborate with people from diverse backgrounds including guests,      volunteers, hospital personnel, staff, donors 
• Basic computer proficiency, including email, Word and Excel, and database management 
• Ability to work well under pressure, meeting multiple and sometimes conflicting priorities 
• Fluency in Spanish is strongly preferred 

The mission of RMHC

Please tell us about how your specific job skills, experience, and personality are a good fit for this position and how you would contribute to the Ronald McDonald House Charities mission. (required)