Guest Services Director

Role Description:

The Guest Services Director is responsible for leading, building, and pastoring a team to create a welcoming environment, aligning all guest services efforts with the church's vision and the Guest Services’ standards.

Primary Responsibilities:

• Oversee Guest Services mission while aligning it with the overall vision of NewSpring Church


• Embody NewSpring and Guest Services mission in personal life, as well as teach, model, and coach others to do the same


• Build and pastor a leadership team of volunteers to care for, recruit and develop all volunteers in the Guest Services Ministry. Use resources as provided by the Guest Services Support team.


• Align Sunday Gathering environments with the Guest Services MPS.


• Review Guest Services metrics and use this as a resource to follow-up, encourage, etc.


• Utilize Rock to document communication and attendance for volunteers and guests to New Serve, New Here, and Serving Groups.


• Partner with Regional Safety Director in leading the Safety Area Leader to onboard, lead, and train Safety volunteers.


• Foster intercommunication between Ministries, Guest Services Support, and the Campus Pastor to make appropriate and vision aligned choices for the Clemson Campus.


• Adhere to and encompass the qualities and characteristics required of NewSpring Church staff members, as defined by the Policies and Procedures Handbook.

Additional Duties/Responsibilities: 

• Help with the planning and execution of local events for volunteers, ministries, and staff.


• Assist in the shepherding and care of the members of Newspring Clemson through conversations, pastoral visits, and personal discipleship.

Role Requirements: 

• This role is full time 40 hours per week.


• This role is eligible to receive a housing allowance.


• A college degree is required/preferred. 


• This role adheres to a standard schedule, knowing it may fluctuate at times & based on certain needs. Standard schedule is:
  
  
  
  • Sunday: 7:45am to 3:00pm
  
  
  • Monday: 9:00am to 5:00pm
  
  
  • Tuesday: 9:00am to 5:00pm
  
  
  • Wednesday: 9:00am to 5:00pm
  
  
  • Thursday: 9:00am to 5:00pm