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Guest Services Director

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Number of Applicants

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Job Description - Guest Services Director

Role Description:


The Guest Services Director is responsible for leading, building, and pastoring a team to create a welcoming environment, aligning all guest services efforts with the church's vision and the Guest Services’ standards.



Primary Responsibilities:




    • Oversee Guest Services mission while aligning it with the overall vision of NewSpring Church

    • Embody NewSpring and Guest Services mission in personal life, as well as teach, model, and coach others to do the same

    • Build and pastor a leadership team of volunteers to care for, recruit and develop all volunteers in the Guest Services Ministry. Use resources as provided by the Guest Services Support team.

    • Align Sunday Gathering environments with the Guest Services MPS.

    • Review Guest Services metrics and use this as a resource to follow-up, encourage, etc.

    • Utilize Rock to document communication and attendance for volunteers and guests to New Serve, New Here, and Serving Groups.

    • Partner with Regional Safety Director in leading the Safety Area Leader to onboard, lead, and train Safety volunteers.

    • Foster intercommunication between Ministries, Guest Services Support, and the Campus Pastor to make appropriate and vision aligned choices for the Clemson Campus.

    • Adhere to and encompass the qualities and characteristics required of NewSpring Church staff members, as defined by the Policies and Procedures Handbook.



    Additional Duties/Responsibilities: 



    • Help with the planning and execution of local events for volunteers, ministries, and staff.

    • Assist in the shepherding and care of the members of Newspring Clemson through conversations, pastoral visits, and personal discipleship.



    Role Requirements: 



    • This role is full time 40 hours per week.

    • This role is eligible to receive a housing allowance.

    • A college degree is required/preferred. 

    • This role adheres to a standard schedule, knowing it may fluctuate at times & based on certain needs. Standard schedule is:

      • Sunday: 7:45am to 3:00pm

      • Monday: 9:00am to 5:00pm

      • Tuesday: 9:00am to 5:00pm

      • Wednesday: 9:00am to 5:00pm

      • Thursday: 9:00am to 5:00pm



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