Guest Services Employee - Seasonal

WANT TO WORK AROUND EXOTIC ANIMALS AND CONSERVATION LAND?

DO YOU HAVE CUSTOMER SERVICE OR CASH HANDLING EXPERIENCE?

ARE YOU 16 YEARS OR OLDER WITH RELIABLE TRANSPORTATION? 

IF YOU ANSWERED YES ....... THEN APPLY TODAY! 

SHIFT:  Currently looking for weekday and/or weekend seasonal assistance.  Primary hours are from 9-5 with the option for after-hours events on weekends.  Employees in this position may have the opportunity to extend their employment to include our Winter Light Spectacular fundraising event.

MAIN DUTIES AND RESPONSIBILITIES

• Create and maintain a positive experience for all LVZ guests.
• Train for all the department roles and thoroughly learn all roles and expectations.
• Know your Guest Service Handbook and Training Manual to familiarize yourself with Zoo expectations, policies, codes, etc.
• Be accountable for sign-in/sign-out radios and proper usage of radio communications.
• Learn the Safety codes and can confidently react to emergencies.
• Attend the daily Morning Roundup, held 30 minutes before the Zoo opening.
• Remain at your assigned role unless granted permission from your Guest Service Lead or SDO.
• Contribute to daily LVZ cleanup after a shift or closing time as needed.
• Other duties as assigned by Zoo management.

CROSS TRAINING FOR THE FOLLOWING DEPARTMENTS PROVIDED:

• Admissions (Gate/Quad/Office) 
• Merchandise (POS Locations)
• Utility
• Clean Team

 SKILLS COMPETENCIES 

• Comfortable speaking to small and large groups of people 
• Always be friendly, outgoing, polite, and professional with guests and staff. 
• Ability to develop and maintain effective working relationships.
• Ability to follow written and oral directions and to exercise sound judgment. 
• Personal and professional image and demeanor. 
• Knowledgeable in money handling and essential math skills. 
• Committed to ensuring “all guests have a positive experience and leave happy.” 
• Flexibility with schedule; available to work weekends, holidays, and evenings as needed

QUALIFICATIONS AND EXPERIENCE 

• High school diploma or equivalent preferred
• Minors must provide a Work Permit.  

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here represent those that an employee must meet to perform the essential functions of this job successfully. 

Physical Demands: 

• Performing the job duties of this position involves walking throughout the zoo grounds, standing for long periods, and other physical tasks, including sit; stand; use hands to fingers; handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. 
• Employees must occasionally lift and/or move/transport up to 20 pounds. 
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Work Environment: 

• The noise level in the work environment is usually minimal. 
• While performing these job duties, you will sometimes be required to work outside in all weather conditions throughout the day.