Guest Services Experience Agent

Guest Experience Agent

Full-Time Year-Round & Seasonal Roles Available 

You will be an integral member of the Guest Experience Team which strives to elevate the guest experience through critical evaluation the hotel experience, comprehensive pre-planning, and cross departmental communication. You will solicit leads, outreach prior to arrival, create custom travel itineraries, and ensure all guest requests are finalized ahead of arrival to maximize recreational revenue. You must be able to speak clearly, and communicate effectively with all guest types, including VIPs, high spend guests, and other high-profile individuals. You will be able to promote hotel services and amenities and connect guests to local and authentic experiences in the community.

ESSENTIAL FUNCTIONS A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

• Answer all incoming calls and emails in an attentive, courteous, and efficient manner.


• Actively listen and project a manner of friendliness, professionalism, and willingness to provide personalized services to guests.


• Share personal passion and knowledge of hotel amenities and bookable experiences.


• Collaborate with Leisure Sales, Concierge, Reservations, and other Hotel Outlets, to build and monitor guest itineraries and profiles to ensure seamless process from booking to arrival.


• Responsible for pulling reports and outreach of guests 60 to 90 days ahead of arrival, including VIPs and high spend guests.


• Have an impeccable eye for detail to ensure accuracy and efficiency.

QUALIFICATIONS

• Flexibility. This is a demanding business, and we look for flexibility with workdays and hours, but it’s lots of fun!


• Experience. Previous experience in customer service and/or creating authentic vacation or travel experiences preferred.


• Service oriented. A person who loves to serve others by creating experiences that go beyond the expected.


• Strong attention to detail.


• Excellent Communicator. Providing amazing experiences requires the ability to communicate fluently in English, both verbally and through legible writing.

A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

Full-Time Year-Round Benefits for the Guest Experience Agent: 

• Health, Dental, Vision Insurance


• Life and AD&D Insurance


• Long-Term Disability Insurance


• Voluntary Accident and Critical Illness Plans


• Optional Supplemental Life Insurance


• 401k match of 100% for 5%


• Tuition Reimbursement Program


• Referral Bonuses


• Hotel, Restaurant, Spa and Retail Discounts at Our Portfolio of Hotels


• Paid Time Off – Earn up to 2 Weeks of PTO Within Your First Year

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.