GUEST SERVICES, FRONT DESK - PT/FT

Description

Company Statement

Asheville Yoga Center serves as a leader guiding people to fully engage with their life through the practice of yoga. AYC is centered on inclusion and love offering a nourishing sanctuary for all, by providing the highest quality hatha yoga to help individuals heal and become their strongest selves. It is our goal to foster a work environment that is both supportive and family-oriented allowing each individual to shine and be the best version of themselves. 

Position Statement

The Guest Services Team Member provides all guests with consistently excellent customer service and a memorable visit. This includes the highest standards of presentation and guest care at all times. The Guest Services Team is primarily the first AYC representative to interact face-to-face with guests. This role is a representative of the entire organization supporting company goals, initiatives, and sales activities.

Position is located in Asheville, NC. This is not a remote position.

Flexible work schedule including nights and weekends.

Primary duties

• Provide a consistent, warm welcome to all guests, always maintain a high level of guest care, and contribute to improving services.
• Actively engage studio clientele in conversations regarding their membership and all membership options with the goal to help them find the best package to meet their individual needs and budget.
• Participate in and fulfill all direct sales initiatives including calls and emails, and complete required tracking documents.
• Understand and be able to effectively communicate all services and products offered by AYC educating clients and prospects on various programs, classes, events, teacher trainings, and lodging opportunities.
• Support all company efforts to increase client retention and member engagement.
• Ensure all guest areas are presented to the highest standards with particular regard to cleanliness and promotional signage.
• Always adhere to the highest standards of presentation and hygiene.
• Maintain and update contact information for guests and members in all databases and software programs in a timely and systematic manner.
• Ensure all telephone and email inquiries are answered quickly (within 24 hours) and messages are forwarded to the correct individuals. 
• Adhere to all cash handling procedures ensuring that all sales are processed quickly.
• Ensure all opening and closing procedures are followed.
• Complete all daily checklists.
• Assist with ordering, stock rotation, and merchandising.
• Attend all mandatory meetings and training sessions aimed at improving and reinforcing knowledge and understanding of the job, culture, and organizational priorities.
• Support affiliate organizations (e.g., The Ayurvedic Institute, AyurPrana) in various capacity.
• Maintenance and cleanliness of yoga studios/campus, including studios, boutique, bathrooms, and outdoor spaces. 
• Support clients in purchasing of products and services. Be sure to understand any and all promotions, packages, and memberships. 
• Supporting yoga instructors with any class-related functions, such as class counts, music, etc. 

Requirements

Qualifications

• High School diploma or equivalent.
• Minimum one (1) year retail or customer service experience preferably within the health and wellness industry.
• Basic computer skills and experience with point-of-sale software.
• Interest in yoga, meditation, Ayurveda, wellness is highly preferred.

Physical Requirements   - (not limited to)

• Must be able to lift, push, pull, and carry up to 40 lbs.
• Must be able to stand, stoop, bend, crawl, reach above and below shoulders, repetitive arm and wrist use, climb ladders and stairs, and walk on uneven surfaces.
• Must be able to see and hear.
• Must be able to communicate verbally and in writing in English. 
• Must be able to work around moderate noise level.