Guest Services Lead

Description

Full-time: 40 hours per week

Primary Team Leader: Store Manager

FLSA Classification: Hourly, Non-Exempt, Benefits Eligible

Location: Kansas City Metro Area

Job Summary: As a Guest Services Lead Representative at Habitat for Humanity of Kansas City, you play a crucial role in supporting our mission to provide affordable housing and critical home repair solutions to families in our community. You will be the face of our organization, interacting with guest shopping, donors dropping off merchandise, and volunteers in our retail store environment.

Responsibilities:

• As a key holder, responsible for opening and closing, ensuring all safety and security protocols are followed, including preparing the site for daily operations and securing store at the end of the day.
• Conduct and enter cycle counts to ensure inventory accuracy and identify discrepancies, investigating and resolving any differences to maintain accurate stock levels.
• Pull and stage transfers according to company guidelines, ensuring accuracy in quantities and product types.
• Lead, coordinate, and inspire a team of volunteers, providing clear instructions, support, and guidance to ensure effective collaboration and successful completion of tasks.
• Effectively prioritize and delegate tasks to team members, ensuring that workloads are balanced, and deadlines are met.
• Demonstrate servant leadership by actively supporting, empowering, and mentoring team members, fostering a collaborative environment where the success and well-being of the team is a top priority.
• Participate in safety training programs, identify, and report any potential hazards, and contribute to the continuous improvement of our safety culture.
• Process sales transactions accurately using point-of-sale systems, handling cash, credit, donation request and debit card payments efficiently.
• Educate guest about Habitat for Humanity of Kansas City’s mission and programs, encouraging donations and participation in volunteer opportunities.
• Address guest concerns or complaints in a professional and timely manner, striving to achieve positive experience.
• Assist with receiving, organizing, and restocking inventory on the sales floor, ensuring shelves are neat, clean, product priced, and well-maintained.
• Collaborate with volunteers to accomplish tasks such as stocking shelves, organizing merchandise, and maintaining store cleanliness.
• Provide friendly and knowledgeable assistance to guest, helping them find products, answering questions, loading, and offering guidance on purchases.
• Implement and maintain creative and visually appealing displays that highlight featured products and promotions.
• Ability to work in warehouse environment with limited climate controls.
• Process donations by cleaning, testing functionality, completing minor repairs and pricing.
• Active support of Habitat for Humanity of Kansas City’s values:

o Humility - We are part of something bigger than ourselves.

o Courage - We do what’s right, even when it is difficult or unpopular.

o Accountability - We take personal responsibility for Habitat’s mission.

• Other duties assigned.

Requirements

Knowledge, Skills, Abilities:

• The ability to manage time, prioritize tasks, and stay organized amidst multiple responsibilities.
• The ability to adapt to changing circumstances, learn new skills, and thrive in dynamic environments.
• Demonstrating integrity, honesty, and respect for ethical principles in all aspects of work.
• The capability to interact positively with others, build relationships, and collaborate effectively.
• Bilingual ability is helpful, but not required.
• Knowledge of building materials helpful, but not required.

Qualifications, Education and Experience:

• High School or equivalent education.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Strong attention to detail and organizational abilities.
• Forklift experience helpful, not required.

Physical Requirements Required to Perform Essential Functions of Job:

• Capable of lifting up to 50 pounds.
• Must be able to stand for prolonged duration, walk, climb, bend and squat.
• Comfortable standing, walking, and bending for extended periods.
• Ability to bend, stoop, or kneel repeatedly as part of job duties.
• Working outdoors in various weather conditions may require withstand exposure to heat, cold, rain, or other elements.
• Reach above shoulder heights or below the waist or lift as required to file documents, store materials, or move materials.
• Individual may be subject to intermittent moderate noise levels.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.