Guest Services Manager

Description

Frost Valley YMCA is seeking a dynamic and detail-oriented Guest Services Manager. In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Services Director in the daily operations. These departments will include summer camp registration, camp store, front desk, and reservations. The ideal candidate will be a team player with a passion for hospitality and a commitment to providing outstanding customer service. 

Responsibilities:

• Assist the Guest Services Director in managing and supervising the Guest Services Team, including overseeing the summer registration process.
• Providing guidance to the operations of the camp store, the front desk, and the reservations department.
• Support all programs in meeting and exceeding departmental revenue goals by managing inquiry logs, focusing on customer contact, and executing contracts.
• Address guest inquiries and resolve any issues or concerns in a professional and timely manner.
• Ensure all guests have a comfortable and enjoyable stay, managing room assignments and reservations.
• Collaborate with other departments to coordinate services and activities for guests.
• Uphold Frost Valley YMCA's standards of excellence in guest service.
• Work towards executing the Strategic Plan of the organization
• Embrace the YMCA’s Character Values.  At Frost Valley YMCA, we are inclusive and diverse, caring and connected, honest and respectful, responsible and accountable
• Perform other duties as assigned

Requirements

• Must be 21 years of age or older 
• Bachelor’s degree in a related field or equivalent work experience
• Minimum of three years working in sales, customer service industries or hospitality role.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficiency in reservation systems and other relevant software.
• Commitment to providing exceptional customer service.
• Ability to work independently and as part of a team.
• A strong understanding of educational, recreational, and conference-style programs.
• Experience in a camp setting is a bonus.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• May require long periods of time sitting.

REASONABLE ACCOMMODATIONS STATEMENT:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

FROST VALLEY IS AN EQUAL OPPORTUNITY EMPLOYER

DEADLINE TO APPLY: May 23, 2025

RATE OF PAY:  $47,750.00 -$50,000.00 (annualized salary)  this position is paid hourly, starting hourly rate based on experience 

Exciting Perks and Benefits: Medical/Dental/ Vision insurance effective the 1st of the month, after completing 60 days, Biweekly PTO accruals and sick time, 24 floating holiday hours annually,  free access to onsite gym, free meals during work hours, 403(b) Smart Saving account accessible immediately upon hire, company paid Life Insurance and Long Term Disability, additional voluntary insurance options such as Short Term Disability