Guest Services Manager

Description

Healthy Living is looking for a new Guest Services Manager to join our HL family! 

Come join a team that:  

• Focuses on teamwork
• Supports a collaborative environment
• Puts curiosity and great ideas, first
• Is dedicated to providing an exceptional guest experience
• Builds community relationships
• Loves food and cooking
• Has fun while working hard!

Healthy Living is looking for an experienced Guest Service Manager to lead our Front End operations and ensure exceptional guest experiences. This role is vital in fostering a hospitality-focused culture and maintaining smooth day-to-day operations through strong leadership, staff development, and operational excellence. Evening, weekend and holiday availability required.  

Requirements

Job Type: Guest Services Manager

Schedule: Full-time salaried position, 40 hours/week including weekend availability.

Location: 222 Dorset St, South Burlington VT

Rate: Starting at $56k annually, previous experience will be taken into consideration 

Guest Service & Operational Excellence 

• Ensure all staff provide our guests with warm, personalized, and professional service in line with HL's high hospitality standards  
• Maintain a smooth, organized Front End, including managing POS systems, registers, and cash handling procedures 
• Monitor guest interactions, address feedback, and ensure all policies for returns, special orders, and service are followed 
• Ensure compliance with safety, alcohol sales regulations, and emergency procedures 
• Assist in daily Front End tasks such as ringing and bagging 
• Troubleshoot register and POS system issues and communicate any major technical problems to leadership 
• Provide loss prevention control through accurate change orders, cash reconciliation, and variance tracking 
• Uphold cleanliness, organization, and presentation of the department 

Staff Leadership & Development 

• Inspire, motivate, and lead Front End staff to deliver outstanding guest service 
• Build a cohesive team grounded in mutual trust, respect, and accountability 
• Serve as a positive role model and mentor, fostering continuous growth and engagement 
• Interview, hire, and onboard new team members in collaboration with the P&E team 
• Oversee staff scheduling, attendance, and productivity 
• Provide staffing solutions and support during our busy holiday season 
• Conduct training, coaching, and performance evaluations, including stay interviews and disciplinary actions when necessary 
• Create weekly schedules 
• Promote a culture of teamwork, professionalism, and high hospitality standards 
• This is a hands-on leadership role requiring strong communication, problem-solving, and organizational skills. If you're passionate about people, service, and leading by example, we’d love to hear from you. 
• Join us and help shape a guest-first culture where people feel valued, supported, and inspired. 

If all of this sounds like you, please apply for a position today and begin your career with our mission, vision, and values driven company. 

Healthy Living Market and Café is an equal opportunity employer and we’re proud to hire a diverse, inclusive Staff!