Guest Services Rep - Night Auditor - Hotel

Position Title: Night Auditor

Reports To: General Manager/Assistant General Manager

FLSA Status: Non-Exempt

OVERALL DESCRIPTION OF JOB SCOPE AND RESPONSIBILITIES:

As a Night Auditor you are responsible for maintaining the high quality of service offered to guests including the posting of guest room charges and assisting in guest needs.

RELATIONSHIPS: 

This position reports to the General Manager or Assistant General Manager, retains relationships with peers and all other departments within the company, maintains relationships with customers, suppliers, vendors, and others serving the Company. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

Please note that the essential job functions listed here are not all-inclusive, rather they indicate the types of activities normally performed by this position and, therefore, may be modified and revised.  Other duties may be required and assigned from time-to-time.

• Check-ins and check-outs and makes reservations for guests.

• Ensures guests privacy.

• Sells and up-sells hotel facilities and services.

• Keeps desk area stocked with necessary materials.

• Operates as cashier for guests, responsible for own bank and accuracy of it.

• Information center for guests and hotel in general.

• Posts charges from outlets and ensures overall proper payment.

• Using Night Audit checklist and runs close-out reports and back-ups.

• Assists Breakfast Attendant with setting up breakfast area in the morning.

• Other duties as assigned by management.

JOB QUALIFICATIONS:

• High School Diploma or Equivalent. Some college preferred.

• Customer Service experience and/or Sales experience preferred.

• Ability to perform tasks requiring sustained repetitive motion and/or fine motor skills.

• Ability to communicate clearly and effectively with guests regarding all aspects of their hotel stay.

• Ability to perform basic arithmetic, including the use of percentages.

• Ability to read and write effectively.

• Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.

• Ability to understand and execute all safety and emergency procedures (i.e. fire, crowd control, inclement weather, and bomb threats).

• Ability to handle cash and credit transactions.

• Ability to use basic office equipment (i.e. automated front desk systems, telephones & calculators).

• Ability to move freely within front desk area.

• Ability to stand for long periods of time.

• Ability to maintain regular and punctual attendance.

• Ability to adhere to grooming standards.

• Ability to exemplify Company’s’ Service Excellence.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Physical demands commonly associated* with the performance of the functions of this job. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, bend, climb, lift, push, pull, balance, stoop, kneel, crouch, crawl, reach, handle, write and operate standard office equipment and telephone.  The employee regularly communicates with customers and tenants.  The employee is frequently required to move about and reach for items.  The employee may occasionally lift and/or move up to 60+ pounds.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Environmental/Atmospheric Conditions: Environmental/atmospheric conditions commonly associated* with the performance of this job.  While performing the duties of this job, the employee will endure outside conditions, odors and possible toxic conditions.

Gorman & Company is an Equal Employment Affirmative Action Employer