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Guest Services Representative

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Job Description - Guest Services Representative



Benefits:


  • 401(k) matching

  • Dental insurance

  • Employee discounts

  • Health insurance

  • Opportunity for advancement

  • Paid time off





About the Role: 
Join our dynamic team at Inn at Nye Beach as a Hotel Front Desk Associate in beautiful Newport, OR! This exciting role offers you the opportunity to create memorable experiences for our guests while working in a positive and friendly environment. 


Responsibilities: 

  • Greet guests with a warm and friendly demeanor upon arrival.

  • Manage check-in and check-out processes efficiently and accurately.

  • Handle guest inquiries and provide information about the hotel and local attractions.

  • Process reservations and maintain an organized booking system.

  • Assist with guest requests and resolve any issues promptly.

  • Maintain a clean and welcoming front desk area.

  • Collaborate with housekeeping and maintenance to ensure guest satisfaction.

  • Utilize hotel management software to manage guest accounts and billing.

Requirements:

  • High school diploma or equivalent; hospitality experience preferred.

  • Strong communication and interpersonal skills.

  • Proficiency in hotel management software and Microsoft Office.

  • Ability to work flexible hours, including weekends and holidays.

  • Excellent problem-solving skills and attention to detail.

  • Positive attitude and a passion for providing outstanding customer service.

  • Ability to multitask in a fast-paced environment.

  • Previous experience in a front desk or customer service role is a plus.



About Us:
VIP Hospitality Group LLC has been a cornerstone of the Newport community for over a decade, offering exceptional service and unforgettable guest experiences. Our commitment to excellence has earned us a loyal customer base, and our employees love the collaborative atmosphere and opportunities for growth within the company. 



Compensation: $17.00 per hour



We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.








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