Guest Services Representative

Join Our Team as a Guest Services Representative at Tricoci University!

About Tricoci University:
Tricoci University of Beauty Culture is dedicated to providing top-notch beauty education and a welcoming atmosphere for our students and guests. We believe in empowering individuals to succeed in the beauty industry while ensuring an exceptional experience for everyone who visits our campus.

Position Overview:
As a Guest Services Representative, you will be the first point of contact for guests and students, responsible for delivering an outstanding customer service experience. Your role will be crucial in ensuring a smooth operation and maintaining the high standards of service that Tricoci University is known for.

Key Responsibilities:

• Greet visitors and students upon arrival with a friendly and professional demeanor.
• Respond to phone calls and emails, providing detailed information about programs, services, and appointments.
• Coordinate and manage appointment scheduling for beauty services and university tours.
• Keep accurate records of guest interactions and manage appointment details.
• Address customer inquiries, concerns, and feedback efficiently and courteously.
• Work collaboratively with team members to enhance the guest experience.
• Assist with administrative responsibilities to support university operations.

Why Work With Us?

• Be part of a prestigious institution that prioritizes student learning and guest satisfaction.
• Engage with a diverse community of students, professionals, and clients.
• Opportunities for career development and skill enhancement.
• A supportive work environment that fosters teamwork and collaboration.
• Employee discounts on beauty services and products.

Qualifications:

• High school diploma or equivalent; further education in hospitality or related fields is an advantage.
• Previous experience in customer service or guest relations is preferred.
• Excellent communication skills and the ability to connect with a diverse range of individuals.
• Strong organizational abilities with attention to detail and effective multitasking.
• Proficiency in Microsoft Office Suite; familiarity with CRM software is a plus.
• A positive attitude and a commitment to providing outstanding customer service.
• Monday through Friday 5:00-10:00pm CST

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $14.00 and $15.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.  

Job Description may be written with the assistance AI