Guest Services Representative

the summary.

Join our team as a guest services representative and become the ultimate journey curator for the guest experience. The ideal candidate will provide superior guest service by following all of The Chanler's service standards. Display enthusiasm and poise when dealing with guests and accommodating their every need. Making, modifying, and canceling room reservations, delivering professional and warm pre-arrival/reservations, arrival and departure experiences for all of our guests, as well as extending the same level of service throughout the guest stay. 

the mansion.

The Chanler reimagined as a magnificent, stately manor residence, extends a warm welcome to guests as a peaceful enclave from bustling Newport, Rhode Island, inviting guests to relish in the building's storied architecture, chic-European dining options, and gracious hospitality.

Built in 1873 as a summer home for John Winthrop Chanler, the property exudes history while maintaining the current charm of a regal residence. As a double Forbes five-star property, the mansion draws admirers worldwide by authentically cultivating the guest experience with elegance and natural refinement.

the mission.

To make an impact on a guest's journey by creating memories that last a lifetime. Mansion household staff are the key journey curators, responsible for creating a sense of place and personalization for each guest. We achieve this by working in a collaborative environment, providing training while encouraging an unscripted narrative to tell the brand story and by sharing a passion for the heart of hospitality.

the rewards.

• Competitive Salary


• Health, dental, and vision for employees, families, and partners


• 401K


• Free Parking


• Uniforms Included


• Employee Appreciation Events


• Referral Bonus


• Seasonal Staff Meals

the responsibilities. 

Including but not limited to:

• Providing an exceptional guest experience to ensure guests' memorable stays through anticipatory service while delivering all Forbes, brand standards and departmental procedures 


• Ensure the highest level of genuine service


• Ensure departmental procedures are completed 


• Operate front desk hotel software to make room reservations and process payments


• Check-in and check-out guests in an efficient and timely manner


• Resolve guest challenges and report them accordingly


• Must have flexible hours/shift availability, including weekends and evenings


• Support other departments when necessary


• Have a rounded knowledge of the Newport community to act as a guest concierge service 


• Telephone operations, including answering calls, accessing voicemail, taking and canceling reservations, and making restaurant reservations for hotel guests


• Full list of responsibilities upon request

the requirements. 

• High School Degree


• College Degree is preferred


• 2+ years of hotel experience


• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone


• Strong computer skills


• Excellent time management and organizational skills.


• Must be available to work days, nights, weekends, and holidays


• Ability to stand and lift and/or move up to 50 pounds