Guest Services Representative

Job Overview

Middletown Hotel Management is a leading company in our industry in the region. We're proud of our 4.2 Glassdoor rating from our employees. We're now hiring a Guest Services Representative to help us keep growing. If you're excited to be part of a winning team, MHM is a perfect place to get ahead.

Responsibilities for Guest Services Representative

• Act as the first point of contact for guest information


• Address and document guest concerns in the database


• Achieve amicable resolution to guest concerns


• Coordinate with other departments to address guest concerns


• Update guest records


• Problem-solve to achieve guest resolution


• Complete product knowledge training to answer guest questions


• Promote facilities amenities and activities

Qualifications for Guest Services Representative

• Associate's degree in business administration, preferred


• 2+ years of experience in a customer service role


• Experience using a multi line office phone


• Able to use a computer and other office technology


• Able to sit for long periods of time in front of a computer


• Proficiency with Microsoft Office Applications


• Exhibits a positive and friendly demeanor in all guest interactions


• Must detail oriented to document guest interactions in the database


• Keen listener with ability to address guest concerns and de-escalate issues