Holden Forests & Gardens connects people with the wonder, beauty and value of trees and plants, to inspire action for healthy communities. When you join HF&G, you join a team of professionals who are passionate about improving Northeast Ohio’s communities through our mission-driven programs.
Opportunity:
The Guest Services Representative will facilitate an exceptional guest experience by offering great customer service while educating guests, selling admission, promoting membership, and working in the retail store and contributing to a positive team atmosphere at Cleveland Botanical Garden. Must have a flexible schedule and be able to work weekends, some evenings, and some holidays
Key Responsibilities:
Key responsibilities of the Guest Services Representative – Seasonal include, but are not limited to:
Support Holden Forests & Gardens’ mission, vision, values, and core commitment
Actively welcome guests and members upon arrival to provide an orientation of the property, programs and events that support the mission and success of Holden Forests & Gardens
Provide friendly, clear, and courteous customer service to encourage return visitation
Manage customer concerns, communicate effectively, provide prompt follow-up and relay information as needed to Guest Services Lead and Manager
Process sales transactions for admission, membership, programs and merchandise quickly and accurately using a point-of-sale system, Altru
Complete register opening /closing procedures
Assist with maintaining adequate stock levels of merchandise and supplies on store floor and stockroom
Contribute positively to a team of seasonal guest services staff, volunteers, and others
Regularly assist with event set-up, support special events and programs
Answer guest telephone calls and respond accordingly
Maintain the appearance, cleanliness and safety of workspaces and facilities
Complete performance evaluations and set position goals with supervisor
Perform other duties as assigned
Qualifications and Skills:
Supports Holden Forests & Gardens’ mission, vision, and values
Demonstrate a passion for people and nature
Retail and cash handling experience
Experience with customer service in a similar setting desired
Must have a flexible schedule and be able to work weekends, evenings, and some holidays
Ability to understand basic instructions Must enjoy working with the public, families and children
Effective and appropriate verbal and written communication
Ability to work within a team and be self-motivated when working individually
Ability to take initiative and problem-solve
Physical Requirements
Must be able to perform with or without reasonable accommodation:
Work independently as well as effectively with others
Holden Forests & Gardens (HF&G) is a great place to work!
In addition to the hourly rate of $15.00 we offer working in a beautiful environment within Greater Cleveland | Discounts in our stores & cafes | Free parking at both campuses anytime we are open | Free admission to many Northeast Ohio Museums | Free Employee Assistance Program | And More!
Apply:
Qualified applicants should submit resume and contact information for 3 professional references. Candidates will start to be reviewed immediately and will continue until the role is filled.
Holden Forests & Gardens is an equal opportunity employer and values an authentic sense of belonging at all levels of the organization, including staff, volunteers, Board of Directors, and visitors.
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