Guest Services / Reservation Specialist

**MUST have admin or hotel exp***Must have flexible availability **

The Guest Services position is responsible for the daily operations of the Front Desk providing attentive, friendly and courteous service to all members and guests of Bentwater Yacht & Country Club.

Essential Functions include but not limited to the following:

• Greet all members and guests and make them feel welcome.


• Answers telephones and routes calls to appropriate departments.


• Distributes faxes to appropriate persons, departments or members.


• Receives and delivers messages for members, guests and other employees.


• Copy and/or fax items for members, guests and other departments.


• Confirms reservations for:  Villas, Special Events, & Dining


• Confirm all reservations with members.


• Responsible for checking guests in and out of Villas


• Receives payments for stays in Villas and member statements.


• Maintain Villa occupancy report


• Complete daily night audit reports.


• Maintains supply of guest check-in packages.


• Responsible for folding, stuffing and mailing monthly member statements.


• Post and mail all outgoing mail for both club and member.


• Dispatch maintenance, housekeeping and other departments to areas as needed.


• Provide information on activities and special events to members and guests.


• Distribute office supplies for all departments.


• Complete miscellaneous typing and projects for other departments.


• Prepare labels for mailings.


• Prepare name tags for activities that require them.


• Assist members and guests with special needs/requests in the Villas.


• Other duties as assigned by the Front Desk Supervisor.