Job Title: Service Guest Support Specialist– Lexus Dealership

Position Overview

The Service Valet plays a key role in delivering the exceptional guest experience expected at a Lexus dealership. This position is responsible for greeting guests, safely moving vehicles, supporting service advisors and technicians, and maintaining an organized and professional service environment. The ideal candidate is customer-focused, reliable, and committed to Lexus-level hospitality.

Key Responsibilities

Guest Experience & Hospitality

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  Warmly greet all service guests upon arrival and assist with vehicle check-in.

  
  


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  Provide guests with clear directions to the waiting area, restrooms, and amenities.

  
  


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  Offer concierge-style support, including opening doors, assisting with personal items, and answering general questions.

  
  


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  Communicate in a professional, courteous manner consistent with Lexus customer service standards.

  
  

Vehicle Handling

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  Safely drive, park, and retrieve customer vehicles throughout the service process.

  
  


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  Perform vehicle walk-arounds to identify existing exterior damage and record findings.

  
  


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  Maintain a clean and orderly flow of vehicles in the service drive and parking areas.

  
  


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  Assist with vehicle deliveries or shuttle driving when needed.

  
  

Service Department Support

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  Keep the service drive clean, organized, and presentable at all times.

  
  


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  Assist service advisors, managers, and technicians with operational needs (vehicle staging, moving cars to bays, etc.).

  
  


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  Check fluid levels, tire pressure, or fuel as directed (no mechanical diagnosis required).

  
  


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  Manage loaner vehicle check-in/out processes if assigned.

  
  

Operational Duties

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  Follow all dealership safety guidelines for driving and vehicle handling.

  
  


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  Use dealership communication tools (tablets, handhelds, etc.) to update vehicle status.

  
  


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  Report any vehicle issues, unsafe conditions, or customer concerns promptly.

  
  


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  Support end-of-day closing procedures, including securing vehicles and organizing keys.

  
  

Qualifications

Required

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  Valid driver’s license with a clean driving record.

  
  


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  Ability to drive both automatic and manual transmissions (or willingness to learn, depending on dealership requirement).

  
  


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  Strong customer service and communication skills.

  
  


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  Professional appearance and positive attitude.

  
  


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  Ability to stand, walk, and move vehicles for extended periods.

  
  

Preferred

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  Previous experience in automotive service, hospitality, or customer-facing roles.

  
  


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  Familiarity with luxury-brand customer service expectations.

  
  


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  Ability to multitask in a fast-paced environment.

  
  

Work Environment

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  Primarily outdoors in the service drive and parking areas.

  
  


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  Fast-paced, guest-focused environment.

  
  


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  Occasional exposure to weather conditions, vehicle exhaust, and dealership equipment.

  
  

Benefits 

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  Competitive hourly pay.

  
  


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  Health, dental, and vision insurance.

  
  


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  Paid time off and holidays.

  
  


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  Employee vehicle purchase/service discounts.

  
  


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  Growth opportunities within the dealership.