GVH Rehab Front Desk Operations Supervisor

GVH Rehab Front Operations Supervisor

150 top places to work in healthcare|2025 Becker's Hospital Review

Benefits:

Here at Gunnison Valley Health, your good work will be rewarded.  In addition to a competitive salary, a generous and affordable medical/dental/vision plan, and a dollar for dollar 401(a) match, up to 3%, there are other great perks including:

• Up to $250 in your first year toward your unique Lifestyle Spending Account, matched retirement starting on day 1, and a dependent care matching plan


• A culture that values continuing education, backed up by a robust tuition reimbursement plan


• Paid time off benefits with an accrual rate of 10.77% in your first year of employment


• Access to mental health, financial health and wellness as well as life coaching with our Employee Assistance Program


• Free nutrition consultations, and discounted fitness membership at Western Colorado University Fieldhouse


• No traffic, and a scenic commute to the office

Share your talents in planning, supervising and growing a solid team in a specialty clinic setting, ensuring the well-being and comfort of patients while supporting the clinic's mission and goals.  We need your expertise to keep our community healthy and thriving!    

Where you’ll live:

Some define happiness by their job title and salary, while others pursue quality of life. Our community combines the best of both worlds by fostering a growing outdoor industry business hub in the heart of Colorado’s Rocky Mountains. The Gunnison Valley, which includes the towns of Gunnison and Crested Butte, is a vibrant community of entrepreneurs and adventurers. We are deeply connected with our surrounding environment, neighbors and growing community. This is the kind of place where hard work is rewarded, whether that means a day on the mountain or at the office.

Requirements:

To be seriously considered for this role, you’ll need to have:

• Education: High School Diploma required. Bachelor's Degree in Business Administration preferred.


• Experience: 3-5 years of experience in a medical office setting and at least 1 year of practice supervision and personnel management in a similarmedical clinic environment. Proficiency in electronic health record management systems. Experience in medical billing, benefit verification, and authorization. Exceptional organizational and time management skills. In-depth knowledge of applicable healthcare regulations. Excellent leadership, interpersonal, and communication skills. Clerical skills of typing, filing, phone reception, and scheduling. Management skills of organization, interpersonal communication skills, mediation and negotiation, and independent decision-making. Active knowledge of and participation in community.

Responsibilities:

We are committed to improving the health of our community by delivering exceptional care and services.  As part of the team in the GVH Rehab Department you will:

• Develops and implements front office team goals, plans, and standards consistent with the clinical, administrative, legal, and ethical requirements/objectives of the organization


• Directs and evaluates front desk team operations, including information technologies, complaint management, and answering billing questions, to achieve performance and quality control objectives


• Plans and monitors staffing activities, including hiring, orienting, evaluating, disciplinary actions, and team professional growth and development initiatives


• Coordinates and directs internal/external audits


• Lead and manager the activities of the front desk operations at GVH to include planning, supervising, organizing, controlling and evaluating front office staff


• Will be responsible to recruit, hire and train new staff


• Will evaluate and optimize staff performance, one-on-one's, and support day to day operations 


• Schedules and oversees front office staff


• Update office procedures: keep office procedures fresh and efficient, seek staff input regarding decisions that impact their work, work with rehab director to implement improvements as necessary.  


• Take accountability for internal and external customer service and service excellence, including troubleshooting when there is a complaint and proactively seeking process improvement. 

Compensation: $23.06 - $28.820/hr, depending on experience.

Occasionally (1-33%) Standing, change position, reaching, reach across midline, handling, pinching, crouching/squatting, stooping, stairs, lifting (0-20 lbs), carrying (0-20 lbs)

Frequently (34-66%) Walking, sitting

Continuously (37-100%) Must be able to see with corrective eyewear, must be able to hear clearly with assistance 

Your total compensation goes beyond the number on your paycheck. Gunnison Valley Health provides generous leave, health plans and retirement contributions that add to your bottom line.

There is no deadline to apply for this position; we are accepting applications on an ongoing basis until a finalist is selected.

Benefits Eligibility

Medical, dental, vision, health care FSA, dependent care FSA, and Lifestyle Spending Account: All active employees working 40 or more hours per pay period in a Full Time or Part Time position are eligible for benefits on the first of the month after hire.

Full Time staff are automatically enrolled in 401A plan as of date of hire.

Life and AD&D insurance: All active employees working 40 or more hours per pay period are eligible for benefits on the first of the month after hire date.

Short-term and long-term disability: All active employees working 60 or more hours per pay period are eligible for benefits on the first of the month after hire date.