Hacienda Ford - Customer Care Center Representative

Description

We are looking for highly motivated individuals who enjoy working in a fast-paced environment. Ideal candidates are goal-oriented and driven to consistently meet and exceed expectations. They must also possess excellent written and verbal skills.

• Handle incoming internet and phone inquiries and outbound phone calls and campaigns.
• Ensure all inquiries are followed up on time to maximize every opportunity effectively.
• Gather accurate information and manage and track all prospective clients.
• Attention to detail and ability to properly handle customer questions and requests.
• Properly handle inbound calls.
• Make 50+ quality outbound calls per day.
• Send 50+ emails daily.
• Able to set several appointments daily.
• Meet and exceed daily, weekly, and monthly goals and objectives.
• Desire and ability to work in a performance and process-driven environment. 

Position Hours

Part-time position

1 pm - 6 pm

Job Requirements

• High school diploma or equivalent.
• Valid Driver’s License.
• Ability to read and comprehend instructions and information.
• Excellent oral and written communication skills.
• Must be a team player, willing to learn, and able to be coached towards success.
• Previous dealership experience is preferred but not necessary.
• Spanish required.

Benefits

• Medical, Dental, & Vision Insurance: 100% employer-paid medical, dental, and vision insurance with various plan options to fit your needs.
• 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.
• Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.
• Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
• Sick leave three paid days per service year – 100% employer paid.
• Paid Holidays: 8 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Eve, Thanksgiving Day, Christmas Eve, and Christmas Day.
• Other Perks include a 5-day workweek for sales, parts, and administration positions, 90-day and annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.

Requirements

By submitting your application, you agree to the following:

• You are at least 18 years old.
• You have a valid driver's license with an acceptable driving record.
• You will pass a pre-employment drug screen.
• You will undergo a background check.
• You understand that the 401K company match has an annual maximum amount.
• You understand that earned vacation time is based on the total time of continual employment.
• Your application will not be considered if you do not meet all these requirements.

Thank you for your interest in this position.