HAF Program Specialist

Description

We are seeking a highly organized and detail-oriented individual to join our team as a Homeowner Assistance Processor. This position plays a critical role in ensuring the efficient processing and administration of the Homeowner Assistance Fund (HAF) program.

Why Work with Us?

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. We offer competitive compensation packages, comprehensive health benefits, and abundant opportunities for professional development and growth.

It's no wonder we have been recognized as one of the "Best Places to Work" in Idaho for a decade. Join us and be part of a vibrant, entrepreneurial organization that makes a meaningful impact on the lives of Idahoans.

In this role, you will have the following responsibilities

• Review HAF files to ensure completeness and accuracy.
• Utilize processor checklist to review files and maintain detailed documentation within the application portal.
• Correspond with applicants to obtain missing documentation.
• Provide applicants with regular updates and follow up for missing documents or information.
• Check application submittals for duplicate or repeat requests.
• Field questions from applicants and potential applicants regarding policies, procedures, and eligibility.
• Submit requests for vendor and servicer participation in the program.
• Coordinate and resolve payment issues and inquiries with the Accounting and Quality Assurance teams.
• Monitor and ensure uniformity and consistency in payment requests and payee information.

May perform other additional duties and responsibilities as assigned.

Requirements

Position qualifications required are the following

• Demonstrated knowledge of the regulations, policies, and procedures governing federal assisted-housing programs.
• Experience in budget management, federal grant administration, productivity monitoring, program training, and partner relations.
• Strong organizational and time management skills with the ability to prioritize and meet deadlines.
• Problem-solving skills to identify critical path barriers and process improvements.
• Excellent communication skills, both oral and written.
• Proficiency in preparing reports, studies, and correspondence.
• Ability to establish and maintain effective working relationships.
• Bachelor's degree in a related field from an accredited college or university is preferred, but equivalent experience will be considered.

Please note that the above description does not cover all job duties. Qualified candidates must be able to perform essential functions with or without accommodations.

We are an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace.