HAF Quality Assurance Lead

Description

Idaho Housing and Finance Association is seeking a HAF Quality Assurance Lead to join our Homeowner Assistance Fund (HAF) program team. In this role, you will be responsible for monitoring and evaluating the accuracy and integrity of program processes, ensuring compliance with federal and internal guidelines. You will work closely with team members and stakeholders to identify trends, recommend improvements, and maintain the highest level of program performance. Your efforts will help ensure that eligible homeowners receive the support they need to remain in their homes through effective and compliant program delivery. 

Why Work with Us?

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. We offer competitive compensation packages, comprehensive health benefits, and abundant opportunities for professional development and growth.

It's no wonder we have been recognized as one of the "Best Places to Work" in Idaho for a decade. Join us and be part of a vibrant, entrepreneurial organization that makes a meaningful impact on the lives of Idahoans.

 In this role, you will be responsible for the following:
HAF QA Review: 

• Oversees QA Team to ensure accuracy.
• Review pre-approved HAF files to ensure completeness and accuracy 
• Ensure file meets all program requirements
• Review documentation to ensure processor has documented everything
• Be able to identify files that require escalation or supervisor review and seek out supervisor assistance
• Use QA checklist to review files and document said review and all correspondence within the application portal
• Correspond with applicants/staff/vendors to obtain/verify documentation
• Field questions from applicants regarding policies and procedures and applicant approval
• Submit requests for legal and vesting
• Create Note and Deed of Trust
• Order and follow through on Notary Services
• Monitor and ensure payment requests and payee information is uniform and consistent
• Review and approval of payments
• Notification of file status 

Communication/Professional Development:   

• Ongoing communication with HAF team to ensure files are being processed according to IHFA policies and procedures
• Participate in team meetings and trainings on an ongoing basis
• Reach out to supervisor with any questions 
• Ensure accurate documentation of HAF files 
• Follow privacy policies for working with Personally Identifiable Information and sensitive information 
• Adhere to retention protocols and requirements 

Customer Service: 

• Respond to applicant, servicer and vendor inquiries in a courteous, complete and clear manner
• Represent the Association and the program in a professional manner internally and externally
• Work cooperatively with partner organizations and other business units with IHFA 

May perform other additional duties and responsibilities as assigned.  

Requirements

Position qualifications required are the following: 

•  A Bachelor's degree in a related field from   an accredited college or university is preferred but will consider equivalent   experience
• Demonstrated knowledge of the regulations,   policies and procedures governing various federal assisted-housing programs
• Experience in use of budgets, federal grant   administration, productivity monitoring, training on program policies and   procedures, and partner relations 
• Ability to plan, organize, assign and review   work activities, follow instructions, meet deadlines, and organize work   effectively
• Ability to identify critical path barriers   and process improvements
• Ability to identify training needs among   personnel
• Ability to communicate effectively, both   orally and in writing
• Ability to prepare reports, studies and   correspondence
• Ability to establish and maintain effective work relationships