HAF Quality Assurance Specialist

Description

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. We offer competitive compensation packages, comprehensive health benefits, and abundant opportunities for professional development and growth.

It's no wonder we have been recognized as one of the "Best Places to Work" in Idaho for a decade. Join us and be part of a vibrant, entrepreneurial organization that makes a meaningful impact on the lives of Idahoans.

HAF QA Review: 

• Review HAF files to ensure completeness and accuracy  
• Ensure file meets all program requirements 
• Review documentation to ensure processor has documented everything 
• Be able to identify files that require escalation or supervisor review and seek out supervisor assistance 
• Use QA checklist to review files and document said review and all correspondence within the application portal 

 Communication/Professional Development: 

• Ongoing communication with HAF team to ensure files are being processed according to IHFA policies and procedures 
• Participate in team meetings and trainings on an ongoing basis 
• Reach out to supervisor with any questions  
• Ensure accurate documentation of HAF files  
• Follow privacy policies for working with Personally Identifiable Information and sensitive information  
• Adhere to retention protocols and requirements 

 Customer Service 

• Respond to applicant, servicer and vendor inquiries in a courteous, complete and clear manner 
• Represent the Association and the program in a professional manner internally and externally 
• Work cooperatively with partner organizations and other business units with IHFA 

 May perform other duties as assigned.   

Requirements

• A Bachelor's degree in a related field from an accredited college or university is preferred but will consider equivalent experience 
• Demonstrated knowledge of the regulations, policies and procedures governing various federal assisted-housing programs 
• Experience in use of budgets, federal grant administration, productivity monitoring, training on program policies and procedures, and partner relations  
• Ability to plan, organize, assign and review work activities, follow instructions, meet deadlines, and organize work effectively 
• Ability to identify critical path barriers and process improvements 
• Ability to identify training needs among personnel 
• Ability to communicate effectively, both orally and in writing 
• Ability to prepare reports, studies and correspondence 
• Ability to establish and maintain effective work relationships