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Hampton Inn-Branson on the Strip - Housekeeping Attendant

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Job Description - Hampton Inn-Branson on the Strip - Housekeeping Attendant

The Housekeeper is responsible for the general cleanliness of hotel rooms. The position is responsible for cleaning assigned guest hotel rooms and maintaining a high level of cleanliness inside the building.


ESSENTIAL DUTIES, FUNCTIONS, AND RESPONSIBILITIES



  • Enter and prepare guest rooms for cleaning.

  • Ensure no items are left from previous guests in drawers, refrigerators, and microwaves.

  • Work closely with the Housekeeping Supervisor to maintain cleanliness in all areas.

  • Replenish amenity items in rooms.

  • Care for and maintain all company equipment that has been issued.

  • Adhere to proper techniques of mixing chemicals, cleaning disinfectants, and solutions, etc.

  • Vacuum hallways, entryways, and common areas as needed.

  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.

  • Report any lost and found items in the hotel common areas or hotel rooms immediately to the manager to secure.

  • Ensure that public bathrooms are stocked with soap, toiletries, and other necessary supplies.

  • Clean hotel rooms after guests check out of the room:

    • Bathroom: remove towels from floor and replace with clean; clean sink, bathtub, counters, toilet, and mirrors; sweep and mop floors; empty trash and replace trash liner.

    • Bedroom(s)/Living Area: dust furniture; clean mirrors; check for cobwebs; vacuum all carpets and rugs; and takes out the trash.

    • Closet: cleans the closet area, ensures that ironing board and supplies are in good condition, and ensures that there is the proper number of hangers.



  • Attend to guest requests/complaints in a professional manner and follow brand standards at all times.

  • Attend all training classes assigned.

  • Responsible for achieving and exceeding the guest satisfaction score.

  • Keep housekeeping carts organized and clean.

  • Assist other team members as directed by the Housekeeping Supervisor.

  • Ensure that the guest room door is secured and locked, when exiting the room.

  • Exhibit exemplary attendance and punctuality.

  • Comply with company policies and procedures.

  • Perform other duties as assigned.




EDUCATION & RELATED EXPERIENCE



  • High School Diploma or equivalent GED is preferred.

  • Prior experience in housekeeping or a similar position is preferred.




KNOWLEDGE, SKILLS, AND ABILITIES



  • Knowledge of principles and processes for providing customer and personal services.

  • Knowledge of important safety protocols.

  • The ability to work in a constant state of alertness and in a safe manner.

  • The ability to actively look for ways to help others in the housekeeping department.

  • The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules.

  • The ability to develop and maintain positive working relationships with co-workers and residents.

  • The ability to understand and carry out verbal and written instructions.

  • The ability to prioritize and make rational and appropriate decisions.

  • The ability to use cleaning equipment including mops, cleaning supplies, vacuum cleaner, and a cart.

  • The ability to communicate information and ideas in speaking so others will understand.

  • The ability to handle multiple priorities simultaneously.

  • The ability to maintain sufficient hygiene to avoid posting health risks to guests.

  • The ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • The ability to effectively communicate with co-workers and guests.




SUPERVISORY RESPONSIBILITIES AND INTERACTIONS WITH OTHERS


This position has no supervisory duties. The Housekeeper will be expected to interact with co-workers, guests, and visitors on a daily basis.

Original job Hampton Inn-Branson on the Strip - Housekeeping Attendant posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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