Hardware Department Assistant Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty with accuracy and maintain a high level of productivity. The requirements listed below are representative of the knowledge, skill and/or ability required. Possible ‘Reasonable Accommodations’ will be researched to determine if any are available to enable individuals with disabilities to perform any essential job duties.

Ace Hardware Assistant Managers are responsible for ensuring that team members provide exceptional customer service, while achieving sales goals. This includes ensuring guest satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting guest service standards. They must demonstrate knowledge of the store’s purpose and goals and have the skills to help team members achieve those goals.  

1. Train, coach and observe associates using the basic S.A.L.E.S. process 
2. Provide input into merchandising decisions to the store manager 
3. Implement the marketing strategy for the current year 
4. Resolve customer and employee complaints in a timely and satisfactory manner 
5. Lead associate team to accomplish store goals 
6. Manage the WOW and Customer Engagement programs 
7. Be proficient in all store technology (Ordering, POS system, etc.) 

POSITION REQUIREMENTS

1. Education/Training: High School Diploma, some college preferred. Possess a vast product knowledge of hardware related products along with a willingness to learn. 
2. Experience: Minimum of 1-3 years retail management experience. 
3. Skills/Knowledge: Strong leadership and analytical skills.
4. Excellent guest service skills. 
5. Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations. 
6. Strong problem-solving and organizational skills.
7. Ability to lead and develop others..
8. Ability to handle multiple projects and task with a high attention to detail.
9. Knowledge of retail computer systems. 
10. Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business. 

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary.