Hardware Support Engineer

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

Job Description

The Hardware Support Engineer is part of the Technical Operations Hardware team which leads the Hardware Support Process to achieve operational excellence in the Siemens EDA emulation product line installed base.

The Hardware Support Engineer supports the emulation of products from installation to service retirement. The Hardware Support Engineer will actively engage within the customer base to both install, as well as diagnose and repair hardware while providing related support services.

A major objective is to constantly fulfill our customers’ requirements by maintaining the system uptime as of critical importance. In accordance, quickly resolving hardware issues and improving system reliability through the usage of all resources available. The Hardware Support Engineer will work jointly with the Operations, Quality, Research and Development, Sales and Application Engineering teams in a global environment. The leading-edge technology of our products requires a broad spectrum of electrical test and software engineering skills.

The overall responsibility of the Hardware Support Engineer is to ensure the technical functionality of any product throughout its life. This includes managing the material dispositions of faulty hardware, maintaining inventory levels of spare components, updating systems to ensure accurate and timely data, and communicating with other teams within Siemens EDA. Provide Operations support in work with the collection of reports and data to help maintain a global monitoring system.

As part of install function, HSE will be called upon to perform a site survey at the customer site to ensure electrical and environmental conditions are met prior to hardware arrives.   Once hardware arrives, the HSE will be responsible for unboxing, moving, and assembling the entire hardware stack followed by loading software and performing basic initial checkout testing.  

For service calls, the HSE may sit onsite at a customer location or at a home / Siemens office and be dispatched to travel to customer site(s) on a regular basis.  The HSE may also be asked to do basic IT systems administration from time to time.

Job Qualifications

• Bachelors in electronic or software engineering, or equivalent experience.
• Must have prior experience in the troubleshooting and repair of complex electronics hardware
• Experience with Linux OS as well as Microsoft Windows
• Experience with high-speed serial data technology and systems
• Skilled in technical communication, analytical problem-solving and working in team environments
• Must have the ability to follow technical directions, both in writing and verbally
• Experience in the handling of electronics parts (proper grounding procedures, etc.)
• Experience working directly with customers
• Knowledge of server and network technology (highly desired)
• Possession of a valid driver’s license and have the flexibility to travel on very short notice regularly
• Ability to work in remote customer locations while communicating with multi-disciplinary teams
• Physical strength - the ability to move 50 to 70 pounds. Additionally, this is a hands-on hardware support job requiring one to be on your feet for long hours in a lab/datacenter environment (concrete or other hard floor).   Must be able to reach and work in sometimes awkward positions when attaching cables and boards.

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software. Transform the Everyday

The salary range for this position is $87,600 to $157,700 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training.  Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com. In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).

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