Hardware Support Engineer

Hardware Support Engineer – Enterprise Servers

Location: Milwaukee, WI (Onsite) - This a contract that will last at least a year, but has the potential to extend for multiple years.

Salary: 75-95K

Job Summary:

We are seeking a Hardware Support Engineer to provide onsite support for enterprise server infrastructure supporting a commercial healthcare solution. This role is responsible for maintaining, troubleshooting, and managing firmware and hardware configurations for server platforms operating in a production healthcare environment.

The ideal candidate will have strong hands-on experience supporting enterprise server hardware such as HPE ProLiant servers or comparable platforms.

Key Responsibilities

• Provide onsite hardware support for enterprise server infrastructure supporting a commercial healthcare solution.
• Install, configure, and maintain HPE ProLiant servers or comparable enterprise server platforms.
• Manage firmware, BIOS, and system component revisions to ensure platform stability, security, and vendor compliance.
• Diagnose and resolve hardware issues involving CPUs, memory, RAID controllers, storage drives, power supplies, and network interfaces.
• Perform hardware replacements, upgrades, and preventative maintenance.
• Utilize server management tools such as HPE Integrated Lights-Out (iLO) for monitoring and remote diagnostics.
• Review hardware logs and alerts to proactively identify potential failures or performance issues.
• Collaborate with infrastructure, software, and vendor support teams to resolve system issues impacting the healthcare solution.
• Maintain accurate documentation of hardware configurations, firmware versions, and maintenance activities.

• 3+ years of enterprise server hardware support or data center technician experience.
• Hands-on experience with HPE ProLiant servers or comparable platforms such as Dell PowerEdge or Lenovo ThinkSystem.
• Experience performing firmware updates, BIOS configuration, and server hardware lifecycle maintenance.
• Strong troubleshooting skills involving server components including storage, RAID, memory, and networking hardware.
• Experience working in production infrastructure environments.
• Ability to work onsite full-time in Milwaukee, WI.

Preferred Qualifications

• Experience supporting infrastructure in healthcare or other regulated environments.
• Familiarity with server management tools such as HPE iLO, Dell iDRAC, or Lenovo XClarity Controller.
• Basic knowledge of Windows Server or Linux environments.
• Experience working with enterprise hardware vendors for troubleshooting and support.

Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered.  Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance.   An Employee Assistance Program is available at no cost to all employees.  PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.

ABOUT PGTEK:

PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.

EOE, including disability/veterans