Hardware Support Technician

HariPrasad.K| Resourcing Executive

hariprasad at KRGtech.com

Responsibilities:

● Image and install software on Apple, Windows, and Linux laptops/desktops

● Troubleshoot post deployment issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices

● Perform daily checks in conference rooms

● Configuring and assisting executive while in meeting.

● Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN

● Identify and resolve hardware and software application conflicts

● Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents

● Responsible for asset tagging and entering all incoming equipment into our asset management system

● Collaborate with cross functional teams to properly onboard incoming new hires

● Ensure that hardware is properly assigned and updated into our management system

● Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment

● Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

● Ensure that resolutions are consistent with company standards and policies

Requirements:

● Prefer 1-3 years IT experience, including technical training

● Must have worked and supported an enterprise environment for at least 1 year.

● Experience with Event support or similar – assisting users with quick on the spot configuration of apps, hardware and OS

● Knowledge on webex like tools for video conference.

● Must have worked at a minimum of 1 year in a customer facing role.

● Knowledge of Windows, Macintosh, and Linux platforms, (including portables) and Microsoft Office suite of applications

● Experience with imaging Red Hat Enterprise Linux 6 is a plus

● Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet)

● Experience in using PC-based word processing, presentation, and e-mail software preferred

● Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred

● Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations

● Outstanding customer service and interpersonal skills

● Excellent organizational skills and ability to prioritize tasks among many competing requests

● Experience working in or supporting a call center or help desk environment

● MCP, A+ Certifications, and/or knowledge of UNIX systems is a plus

● Aptitude for learning

● Excellent oral and written communication skills

● Ability to work in teams and in a team environment

Able to lift up to 50 lbs

All your information will be kept confidential according to EEO guidelines.