Hardware Technician

About M&D

For the past 80 years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.

Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.

Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.

Position summary:

To assist in achieving the company’s strategic objective by following and innovating company systems and processes. Support, maintain, and optimize hardware infrastructure by diagnosing, repairing, and deploying computer systems, and network equipment. Ensure the reliability and performance of our on-site hardware to meet the company’s objectives for productivity, uptime, and operational efficiency.

 Essential Duties and Responsibilities: 

• Set up accounts and account settings for new employees, including but not limited to NetSuite, Google, LastPass, and Jive.
• Set up phones for new employees.
• Set up workstations for new employees.
• Assemble operations manuals for use by new staff members.
• Keep phone directories current with existing extensions as requested.
• Manage phone numbers and extensions.
• Manage account removal and data transferal for terminated employees.
• Assist staff and troubleshoot technical issues that may arise.
• Order and maintain inventory of technical equipment and devices.
• Follow the HHP system and report any problems to management immediately.
• Ensure that an overall supply for new employee setup is maintained at 5% of current employees.
• Responsible for the following IT Ticket Categories: Employee Setup, Employee Termination, Hardware Issues, Software Issues (Jive or phone related), Request for Research (when relevant to job tasks), Other Tasks (when relevant to job tasks).
• Schedule and execute phone restarts on Monday mornings following the hiring or termination of employees who have/had phones.

 General Standards

• Perform all work to company policies, procedures and system standards to meet the IT Department strategic objective and the company's strategic objective.
• Follow dress code at all times per company policy.
• Successful completion of pre-employment background and drug screening.
• Fosters good coworker citizenship and contributes to a positive work environment.

 Minimum Qualifications:

• Knowledge of Google Drive/Microsoft systems
• High school education, college preferred
• Proficient in relevant computer hardware
• Proficient in setting up computers

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

· Ability to repeat motions.

· Ability to bend, kneel, and squat.

· Ability to lift arms above shoulder level.

· Ability to lift and carry up to 25 lbs.

· Office environment with exposure to dirt,

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.