Hardware Technician (Tier 2 and Tier 3 Support)

Description

MUST BE U.S. CITZEN
MUST HAVE ACTIVE TS/SCI WITH POLYGRAPH

DESCRIPTION
Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Configures computers, communications devices and peripheral equipment. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.

Requirements

EXPERIENCE / EDUCATION

• Must have unexpired DoD 8570 Certification (Security + preferred)
• High School/GES 
• 1-2 years experience

A.A. or B.S. in a technical field may be substituted  for years of experience.

REQUIRED SKILLS

• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
• Well-versed in installing windows, software, applications, antivirus and patches.
• Demonstrated ability to read and understand technical manuals and schematics.
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
• Able to manage time and priorities effectively.
• Able to work efficiently with minimal supervision.
• Proficient in working with end-users remotely.
• Demonstrated expertise in Microsoft Windows 7 and 10.
• Familiar with Active Directory security and policies.
• Excellent analytical and problem solving skills.
• Outstanding communication skills to relate with team members and support workers.
• Must be able to drive a company vehicle and lift 50 lbs.
• Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management.