Hardware/Computer Repair Tech

Job Overview:

We are seeking responsible entry level hardware computer repairs technicians. You will be performing repairs on various chrome books and window devices. You will represent the company in a professional manner aiming for 100% customer satisfaction and high resolution rates.

Responsibilities:

- Computer repair technicians are required to be knowledgeable of various hardware related to the device they are repairing

- Technicians are to review notes gathered by field technicians to determine details of the equipment problems

- Technicians are required to disassemble and reassemble computers using various types of hand tools

- Technicians will be required to maintain and repair devices

- Troubleshoot hardware failures

-Clean, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns or repeat return for repair

-Replacing / Repairing defective components

-Technicians also need to carry out performance tests to ensure the device is functioning properly per manufacturer specifications.

- Inspect units for cosmetic defects and report findings

- Update and complete repair tickets

- Maintain repair parts inventories and places parts request when additional parts are required for the repair

- Must have strong team working skills in addition to working interdependently

- Document troubleshooting and resolution steps related to repairs made

- Self motivated and driven to meet or exceed daily output expectations

- Able to request for help, follow instructions and accept constructive criticism

-Ability to operate hand truck and pallet jack

-Ability to lift or move products (No more than 20lbs)

-Understanding of how computers and the various components interactions

- Strong knowledge of MS Windows operating systems/Chrome OS

- Document all service requests as per company guidelines

- Sense of urgency to resolve tickets, meet or exceed service level agreements (SLA), and must possess good communication and customer satisfaction skills

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