Haven Patient Scheduling Coordinator

Essential Job Functions

Monitor Monday patient scheduling board and ensure that patients are scheduled within established timeframes.
Make requests for medical records from other entities.
Attach pertinent images and information to patients scheduled encounter.
Accurately schedules all patient encounter types in computer system.
Understands credentialing requirements by payor and reviews Monday board to ensure accurate scheduling.
Familiar with prior authorization requirements and verifies that prior authorization has been obtained prior to scheduling procedures.
Knowledge of the timing of follow up visits, additional procedures or repeat injections by payor.
Obtains cost information from billing/coding team to provide patient with a good faith estimate.
Able to prioritize urgent requests and adjust schedule accordingly.
Maintains a wait list and works to fill any open appointments due to cancellations.
Proficient with computer programs such as EPIC, Microsoft word, and other applications.
Professional communication with patients to answer questions and coordinate appointments.
Check & return voice messages within 2 business days or clinic standard.
Complete & respond to all emails per clinic standard.
Communicate with team members regarding scheduling concerns, changes or need to move patients to another provider due to payor requirements.
Problem solve / troubleshoot for issues that arise daily
Retain & adjust for all personnel personality concerns/issues between personnel and ancillary staff
Regular communication with credentialing, billing/coding, and AR team.

Competencies

Strong written and verbal communication skills
Strong orientation to detail
Strong organizational and time management skills
Ability to work in a fast-paced environment
Knowledge of all APC policies and procedures

Education Requirements

High school diploma
Basic comprehension of Microsoft Word & Excel

Experience Requirements

Previous scheduling experience a plus
Knowledge of prior authorization, billing/coding a plus

Physical Demands

Typing, sometimes for long periods
Looking at a computer monitor all day
Sitting still for long periods of time
Dexterity for extensive computer and telephone use