HBCI Interventionist

The Interventionist is a critical member of the HBCI (Home Based Crisis Intervention) team. The Interventionist is responsible for providing treatment to youths aged 5-20 years and their family/caregivers to address the clinical needs of the child and the complex needs of the family unit. The Interventionist will provide crisis intervention and stabilization with the child/youth and family, and case management services such as referrals to other services and ensuring the structural home environment is safe. Interventionists use individualized treatment interventions and evidence-based practices to address identified clinical and family system needs. The Interventionist will carry a caseload of up to 3 recipients.

Primary Job Functions

• As a member of the HBCI team, provides crisis intervention and intensive case management to youths aged 5 – 20 years to ensure safety and stabilization with the child/youth and caregivers/family in the home, school, and community environments.
• Works collaboratively with the HBCI team to respond to referrals and ensure the referred youth meets the criteria for receiving HBCI services as defined in HBCI guidelines provided by the NYS Office of Mental Health. 
• Carries a caseload of up to 3 families providing 4-6 weeks of intensive intervention to include meetings with the child/youth and parents/guardians 3-5 days per week.
• Implements individualized treatment interventions developed collaboratively with the family and based on identified clinical and family system needs. 
• Works with the team to plan and facilitate group therapy and psychoeducation for parents as well as youths.
• Works with the HBCI team to ensure implementation of crisis plan and after care plan is scheduled and agreed upon.
• Participates in on-call rotation to ensure that crisis intervention services are available to families 24 hours per day, 7 days per week.
• Works within the HBCI team to ensure post-discharge follow-up with families occurs in order to assess progress and to evaluate the program’s success. Records follow-up data so that program success can be tracked over time.
• Utilizes vast array of referral sources, linking families and youth to services available to them including CHHUNY, Parent Education, Outpatient Counseling Services, and School-Based services. 
• Participates in community meetings as needed, networking and becoming familiar with referral sources and community resources available to youth and their caregivers.
• Contributes to agency committees, participates in provision of agency-wide employee wellness.
• Is required to safely travel on agency business, as required by job demands. Maintain accurate mileage documentation and submit in required agency timeframes.  
• Consistently attends mandated agency and department meetings and participates on standing agency committees and community committees as assigned.
• Performs other responsibilities as assigned by the HBCI Program Manager.

Develop and maintain records and program documentation, such as assessments, treatment plans, service plans, visitation plans, progress notes and summaries, according to contract and Glove House standards. 

• Generates and maintains necessary reports and paperwork (i.e., Quality Assurance and program reports).  
• Ensures all documentation is completed in a timely fashion (within 48 business hours).
• Conducts screens and assessments for social determinants of health and risk to include mental health screenings for issues such as depression, anxiety, ADHD, trauma screening, lethality assessment, and substance use screening and assessment.

Contribute to an engaging, positive work environment.

• Consistently attends staff meetings and provides communication, leadership and partnership during team/staff meetings. 
• Participates in weekly individual and/or group supervision with clinical supervisor.
• Communicates regularly with the referral source, service providers, and other stakeholders.
• Participates in agency and community meetings and committees.
• Travels safely on agency business as required by job demands. Maintains accurate mileage documentation and submits in required agency timeframes.  
• Provides services that are culturally and linguistically competent.
• Serves as a mandated reporter under the definition and guidelines provided by the NYS Office of Children’s Services.
• Performs other responsibilities as assigned

Job Qualifications

Education, Licenses and Certifications

• Bachelor’s degree in social work or human service related field required. 
• Must have a valid driver’s license and driving record in accordance with agency standards.

Experience

• 2+ years direct Human Services, crisis management, person-centered services and community-based care experience required. 
• Proficiency in use of databases, learning platforms, electronic health records. 

Knowledge, Skills and Abilities

Knowledge of

• Basic understanding of human services functions and compliance. Demonstrates excellent customer service skills.
• Excellent computer skills, including Microsoft office, internet and database maintenance/report writing. Excellent spoken and written communication skills.
• Knowledge of community resources available to families and youth.
• Understanding of trauma and its impact on cognitive and emotional development.

Abilities to:

• Maintain flexibility and organization in managing multiple, changing priorities while maintaining a high attention to detail, accuracy and quality. 
• Maintain a flexible schedule to provide services in the family’s home, school and community at times convenient to families to include some evening hours. 
• Commit to effectively and efficiently providing high levels of customer satisfaction with positive service delivery results.
• Demonstrate a high degree of professionalism.  
• Perform under strong demands and perform at a high level of autonomy, with minimal supervision in a fast-paced, diverse environment.
• Demonstrate forward thinking in goal planning and objective setting.
• Handle confidential information appropriately.
• Ability to read and interpret documents, procedural manuals, regulations, etc.  
• Utilize technology tools such as phone, computer and standard Microsoft Office programs, and learn new computer software and updates.
• Ability to speak effectively before groups of consumers or stakeholders.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.  
• Demonstrate the behaviors of the Glove House values
• Interact effectively with individuals from diverse backgrounds.
• Set appropriate limits and boundaries with other staff, recipients, and stakeholders. 
• Participate in therapeutic and skill-building activities which may include art projects, recreational and sports activities.
• Identify and understand environmental stressors.
• Recognize the importance of social, economic, environmental factors in the development and resolution of staff/personal/family problems.
• Be sensitive to service population’s cultural/socioeconomic characteristics.

Schedule Expectations

The incumbent will work a standard scheduled week; however, flexible hours may include weekends, evenings, and holidays. The ability to work flexible hours is required, as is the ability to provide on-call support when scheduled or to meet business needs. Travel will be as needed, to conduct Glove House business-related activities. Incumbent is eligible for a flex work week schedule. A hybrid schedule can be worked out with your supervisor depending on the business needs and is subject to change at any time.