HBE Support Specialist- Bilingual

Description

Job Type

Full-Time 

Intake/Counseling Support

• Answers all initial housing counseling phone calls for non-IHFA counseling clients, provides information on housing counseling options, and refers potential counseling clients to intake specialist.
• Assists non-IHFA counselors with counseling tasks as needed
• Reviews closed files for compliance
• Scans/uploads files for storage

Online Homebuyer Education

• Answer support questions for online homebuyer education for all state programs for email/chat/phone
• Assists with research and monitoring
• Assist with statistical data recording and analysis of demographics of Finally Home! classes
• Answer questions related to the live HBE classes
• Additional projects on an as needed basis 

Data Compilation

• Assist with the data compilation for both homebuyer education as well as all housing counseling provided by IHFA
• Tracks housing counseling inquiries and maintains spreadsheets 
• Data analysis of one-on-one housing counseling files for all IHFA housing counseling cases and IHFA counseling reporting
• Reviews closed counselor files and completes checklist 

Communication/Correspondence

•  Answer general phone calls and perform back up assistance as needed
•  Clerical functions
•  Drafting letters/communication with lenders and customers
• Follow up with potential housing counseling clients

Customer Service

• Work to ensure customer service needs are met, and guidelines and regulatory requirements are followed while maintaining   excellent customer relations

Personal Development

• Participate in training and cross-training on an individual basis with department staff
• Foster a team atmosphere
• Attend job-related classes and seminars to acquire necessary job-related knowledge

May perform other additional duties and responsibilities as assigned.

Requirements

• Bilingual (Spanish/English)
• 5 plus years experience in performing administrative functions
• Housing Industry or social service experience a preferred but not mandatory
• General knowledge of accounting principles
• Self-directed and motivated performer with strong computer and communication skills
• Four year degree desirable
• Ability to prioritize and organize is necessary
• Good interpersonal skills to communicate effectively with a variety of individuals
• Participation in training and other educational classes that benefit the Association and the individual as related to the position is required
• Experience with Word and Excel preferred
• Highly organized