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HBE Support Specialist- Bilingual

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Number of Applicants

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Job Description - HBE Support Specialist- Bilingual

Description

Job Type

Full-Time 

Intake/Counseling Support

  • Answers all initial housing counseling phone calls for non-IHFA counseling clients, provides information on housing counseling options, and refers potential counseling clients to intake specialist.
  • Assists non-IHFA counselors with counseling tasks as needed
  • Reviews closed files for compliance
  • Scans/uploads files for storage

Online Homebuyer Education

  • Answer support questions for online homebuyer education for all state programs for email/chat/phone
  • Assists with research and monitoring
  • Assist with statistical data recording and analysis of demographics of Finally Home! classes
  • Answer questions related to the live HBE classes
  • Additional projects on an as needed basis 

Data Compilation

  • Assist with the data compilation for both homebuyer education as well as all housing counseling provided by IHFA
  • Tracks housing counseling inquiries and maintains spreadsheets 
  • Data analysis of one-on-one housing counseling files for all IHFA housing counseling cases and IHFA counseling reporting
  • Reviews closed counselor files and completes checklist 

Communication/Correspondence

  •  Answer general phone calls and perform back up assistance as needed
  •  Clerical functions
  •  Drafting letters/communication with lenders and customers
  • Follow up with potential housing counseling clients

Customer Service

  • Work to ensure customer service needs are met, and guidelines and regulatory requirements are followed while maintaining   excellent customer relations

Personal Development

  • Participate in training and cross-training on an individual basis with department staff
  • Foster a team atmosphere
  • Attend job-related classes and seminars to acquire necessary job-related knowledge

 

May perform other additional duties and responsibilities as assigned.

Requirements

  • Bilingual (Spanish/English)
  • 5 plus years experience in performing administrative functions
  • Housing Industry or social service experience a preferred but not mandatory
  • General knowledge of accounting principles
  • Self-directed and motivated performer with strong computer and communication skills
  • Four year degree desirable
  • Ability to prioritize and organize is necessary
  • Good interpersonal skills to communicate effectively with a variety of individuals
  • Participation in training and other educational classes that benefit the Association and the individual as related to the position is required
  • Experience with Word and Excel preferred
  • Highly organized 
Original job HBE Support Specialist- Bilingual posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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