HCV Case Manager

Summary

The primary purpose of this position is to perform various duties related to Housing Choice Voucher (HCV) admissions, voucher issuance, continued eligibility and landlord-participant relations. Responsibilities include maintaining a caseload of approximately up to 400 Housing Choice Voucher participants and ensuring maximum program and budget authority utilization. The incumbent provides administrative support and assists with Intake responsibilities for the Housing Choice Voucher (HCV) Department, while providing front-line customer service to HCV participants.  

All activities must support the Biloxi Housing Authority (“BHA” or “Authority”) mission, strategic goals, and objectives.

Essential Duties and Responsibilities

The following is a listing of the key duties and responsibilities of this position, and the skills, experience and knowledge required for the employee in this position. The listed duties should not be considered as a complete listing of all the work requirements, but a representative listing of the key duties of the position. Additional tasks to those listed below may be required, and individuals holding this position may be required to work in other areas of the housing authority to equalize or balance the workload, cover absences, or for other business needs of the Authority.

1. Maintains positive resident communications and relations, including answering phone calls and receiving walk-in visitors to office; receives and responds to inquiries (telephone and in-person) from applicants, residents, landlords, and community organizations when appropriate.
2. Processes applications for Housing Choice Voucher assistance; conducts individual and group orientations.
3. Verifies income and family composition eligibility for prospective program participants and documents files in accordance with BHA’s Administrative Plan.
4. Issues Housing Choice Vouchers to participants and monitors the expiration of issued vouchers.
5. Negotiates rents with landlords at initial lease and as may be requested on an annual basis.
6. Executes contracts and approves leases between program participants and landlords and ensures proper calculation of Total Tenant Payments (TTP) and Housing Assistance Payments (HAP) payments.
7. Performs annual recertification of participants in the assigned caseload.
8. Processes HAP abatement.
9. Processes terminations as needed.
10. Conducts/processes fraud complaints and follow-ups.
11. Conducts interim changes in income and family composition; prepares appropriate documents.
12. Completes income calculation worksheet for applicants.
13. Provides referrals for residents in need of supportive services.
14. Greets and directs visitors and appropriate personnel; schedules appointments with applicants from wait list.
15. Types office correspondence such as letters, forms, reports, and other materials. Duplicates, collates, and prepares correspondence for distribution.
16. Assists in maintaining departmental files, including up-to-date occupancy files and system records. Enters and retrieves data from filing system, ensuring accuracy and completeness of information while entering information into housing programs system.
17. Interviews prospective residents to explain rules, rent procedures, and lease agreements with incoming residents; provides information to residents regarding Authority programs and community agencies.
18. Enters and maintains information regarding initial applications, offers, cancellations, move-ins, transfers, new leases, and housed applicants using the Authority's computer programs, ensuring data is tracked accurately.
19. Receives and reviews applications for Housing Choice Voucher program. Assists applicants in the completion of forms and identification of required documentation. Verifies all information submitted.
20. Assists applicants with the preparation of forms and the identification of required documentation. Ensures adequate supply of forms are available for housing applicants.
21. Coordinates with Community Managers or Property Specialists to arrange unit showings and lease documentation.
22. Provides clerical and administrative support, including recordkeeping, document generation, data tracking, follow-up, mailing and filing as assigned. Ensures that assigned work is completed accurately and in a timely manner; responds to requests in a prompt and courteous manner; identifies administrative needs and develops appropriate solutions and/or recommendations; serves as back-up for other administrative and clerical staff as assigned. 
23. Reviews pre-check run for accuracy prior to accounting issuing checks to landlords and participants.
24. Other duties as assigned.

Minimum Education and/or Experience

1. Associate of Arts degree from an accredited college and major course work in Management, Public Administration, Social Work or related field, and two (2) years of experience in the administration of the Housing Choice Voucher Program; or
2. High school diploma or GED and four (4) years of experience in the administration of a Housing Choice Voucher Program; or any equivalent combination of education, training, and experience which, in the sole determination of BHA, constitutes the required knowledge and abilities.