HDD Support Specialist

About the role

Vermeer Southeast is seeking a motivated and technically skilled individual to serve as a key support resource for our outside sales team, service shop, and HDD (Horizontal Directional Drilling) customers. This role involves training customers on the operation of drills, locators, vacs, and plows; preparing and delivering equipment for demos and sales; supporting trade shows and HDD training classes; and assisting customers both on-site and at our location. The ideal candidate will have experience operating HDD equipment, strong communication skills, and a Class A CDL. This is a customer-facing position with opportunities to grow into equipment diagnostics, product demonstrations, and expanded support responsibilities.

What you'll do

Primary Roles & Responsibilities:

• Train and support our directional drilling customers how to operate drills, locators, vacs, & plows
• Prep drills and mix tanks for demo / delivery
• Deliver equipment for outside sales team as needed
• Assist customers that want to meet as at the shop to look at equipment when outside rep cannot be there
• Assist with signing up, setting up, and working shows
• Assist with HDD classes and simulator training as needed
• Look for parts and service opportunities with accounts by reviewing account before calling them and then promoting our parts and service department to them
• Visit HDD job sites proactively to support our customers
• Knowledge of Vermeer tooling for directional drills

Secondary Responsibilities:

• Take Vermeer University classes on how to repair drills. Long term goal of being able to help diagnose repair needs on the job site and in the shop
• Utilize our CRM to proactively call customers on rainy days
• Run equipment to other Vermeer Southeast locations as needed
• Maintain a Class A CDL and Air Brakes endorsement in order
• Assist shop as requested
• Potentially assist in selling/demonstrating some of the Yanmar product line in future

Qualifications

Education and Experience:

• High school diploma/GED required
• 2 Years of directional boring experience preferred

Necessary Knowledge, Skills, and Abilities:

• Ability to operate a directional drill, vac, locator, mini excavator, and plow
• Proficient with common computer programs, including Microsoft Office & Excel
• Excellent communication skills in person & on phone
• Class A CDL required
• Air Brakes endorsement preferred
• Ability to work flexible hours at times (before 7 and after 5)

Benefits offered

• Employee Stock Ownership Plan (ESOP) - Certified Employee-Owned
• Health insurance with 0 deductible
• Dental and Vision plan
• Flexible Spending Accounts (FSA)
• Company Paid Telehealth Program - MediOrbis
• 401K Retirement Plan
• Paid Holidays & Vacation
• Others

We are a Drug Free Workplace and an Equal Opportunity Employer